Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Firefox Sync: "Sync encountered an error while syncing: Unknown error. Sync will retry this action."

  • 1 phendula
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu guigs

Doctor Nefario
Doctor Nefario
more options

So whenever I log into sync I get the error "Sync encountered an error while syncing: Unknown error. Sync will retry this action." It used to work perfectly, but suddenly it stopped. I have tried refreshing Firefox, but that didn't help. I use Firefox on multiple computers, and it's only this one computer that fails. But it is my main computer, so it's pretty annoying. Any help would be appreciated, and I have a Sync log here: "http://pastebin.com/LJnYgUNj".

So whenever I log into sync I get the error "Sync encountered an error while syncing: Unknown error. Sync will retry this action." It used to work perfectly, but suddenly it stopped. I have tried refreshing Firefox, but that didn't help. I use Firefox on multiple computers, and it's only this one computer that fails. But it is my main computer, so it's pretty annoying. Any help would be appreciated, and I have a Sync log here: "http://pastebin.com/LJnYgUNj".

All Replies (1)

guigs
guigs
more options

Try this, there is an error in the debug line about passwords. First disconnect the account, and make a backup of the profile: Back up and restore information in Firefox profiles

Second connect the account by signing in and uncheck passwords. Go into your password manager and see if there are any corrupt entries. Is this file locked in your profile folder? I do not know why it says its locked or undefined, but we can eliminate the local file being locked by checking this file in your profile: key3.db and logins.json