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Ezilondoloziweyo

Can not load RoboForm add-on Please restart browser or reinstall RoboForm TypeError: aId is undefined resource://app/modules/CustomizableUI.jsm(1104)

MarkRH replied
JT

What's up with this. Is it Firefox or RoboForm. Did a reload of Firefox and also did another install of RoboForm. Same message, every time I open Firefox.

Can not load RoboForm add-on Please restart browser or reinstall RoboForm TypeError: aId is undefined resource://app/modules/CustomizableUI.jsm(1104)

What's up with this. Is it Firefox or RoboForm. Did a reload of Firefox and also did another install of RoboForm. Same message, every time I open Firefox. Can not load RoboForm add-on Please restart browser or reinstall RoboForm TypeError: aId is undefined resource://app/modules/CustomizableUI.jsm(1104)

All Replies (1)

It's a problem with Roboform. I was getting error dialogs as well. Might try this: Uncheck the option 'Attach RoboForm to Firefox even if adapter is not installed' in RoboForm > Options > Browser Integration.

I sent a support ticket to Roboform: https://www.roboform.com/php/rtss/main/?lang=en

And they gave a newer version to test which seems to work: 7.9.12.5. However, unchecking the option above did make the error dialogs stop (Roboform was still working; however, with the messages).