Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Just upgraded to Mac OS X (10.10.1), now Thunderbird crashes immediately - why?

  • 4 iimpendulo
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu finitarry

DamienGolden
DamienGolden
more options

When I upgraded my Mac desktop to 10.10.1, Thunderbird crashed when I tried to open in afterwards. (There was a window that came up for a split second, so I took a quick screenshot before getting the crash window. Not sure if it's of help, but you can view the image I included below.) My laptop (Mac 10.9) has Thunderbird running fine on it. After spending 3 hours scouring the net for answers, I've found none. I even tried uninstalling/reinstalling on my desktop, but Thunderbird is still crashing. What are the compatibility issues between Thunderbird and Mac OS X? Is it plug-ins, add-ons, cache or something else? Thanks in advance for a fix/help. =)

When I upgraded my Mac desktop to 10.10.1, Thunderbird crashed when I tried to open in afterwards. (There was a window that came up for a split second, so I took a quick screenshot before getting the crash window. Not sure if it's of help, but you can view the image I included below.) My laptop (Mac 10.9) has Thunderbird running fine on it. After spending 3 hours scouring the net for answers, I've found none. I even tried uninstalling/reinstalling on my desktop, but Thunderbird is still crashing. What are the compatibility issues between Thunderbird and Mac OS X? Is it plug-ins, add-ons, cache or something else? Thanks in advance for a fix/help. =)

All Replies (4)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

picture? and crash ids... https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

DamienGolden
DamienGolden Umnini wombuzo
more options

For some reason the picture of my screenshot won't load. It just says "Checking your add-ons for compatibility with this version of Thunderbird." That is quickly followed by Thunderbird crashing. And then I tried to locate Crash reports that are supposed to be stored in ~/Library/Thunderbird/Crash Reports/submitted/ ... there is nothing there.

DamienGolden
DamienGolden Umnini wombuzo
more options

Is there any new solutions to this anywhere yet? I couldn't pull a crash ID.

finitarry
finitarry
more options

Does that crash happen if Thunderbird is in safe mode?