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Hi - I am running Thunderbird release 140.12.1esr (aarch64) on a desktop Mac runnning Sequoia 15.7.3.

Thunderbird is set up to take addresses from my personal address book. When I bring up Collected Addresses in the Thunderbird address book, there are no email [or any other kind of] addresses listed. Absolutely nothing in Collected Addresses within the Thunderbird address book.

There are 21 email and other addresses listed in my Mac OSX address book. When I search my stored email messages, Thunderbird brings up each and every address that matches the string in my query. The matches appear to go back more than twenty years.

I have searched the web on how to clear the autocomplete cache. There appear to be several different methods. I have tried bringing up the matches via the string and the resulting query, and then scrolling through the matches with the down arrow key. When I reach an address I would like to remove from the autocomplete cache, I have tried clicking on various combinations of keys. These combinations include:

1) Shift + Delete keys 2) Option + Delete keys 3) Command + Delete keys 4) Option + Command + Delete keys 5) Just the Delete key

My intuition tells me the autocomplete cache must be stored somewhere in a file. I cannot conceive of the autocomplete cache being maintained across versions, hosts, etc. over a period spanning twenty years without getting stored in a file.

Please enlighten me on how to clear out the junk email addresses in my autocomplete cache.

Thanks in advance for your help.

Regards,

Corwin

I have card data saved for a number of cards in Firefox, and I am looking to clean that data up. However, when I go to Settings>Passwords and autofill>Payment methods>Manage payment methods no cards are showing up as saved. I also know that this is not Lastpass causing issues, as this card data is not saved in Lastpass. I have attached screenshots of both the manage payments page and the card data showing up for autofill selection on a webpage add payment method screen.

The summary says it all. Some time in the pas few days, my saved payment methods disappeared. If I try to use Add new payment method, enter my information and then save, the same things happens. It just disappears as if I hadn't done anything. Any suggestions on why it's suddenly refusing to remember my payment info?

I have credit card auto-filling enabled and several credit cards active. However, most of the time, when I go to use the autofill, though the card choices appear and I am able to select one, and it usually temporarily shows the fields to be filled, when the menu closes, the auto-fills are gone! It's worse than not having autofill at all. This seems to happen the majority of sites where I try to use it.

When I’m on a screen that asks for my email address, it shows me two addresses to pick from, and I don’t use either one. I’ve searched everywhere, and can’t find where it’s getting these email addresses from. How can I change this?

I’ve attached a screenshot showing what I mean:

I need to edit the phone number Firefox uses to autofill forms. Sometime in the past, I accidentally entered one incorrect digit in my phone number, and now Firefox wants to send verification codes to that number.

When I click to fill in a Credit Card field to pay for something, my correct card info appears momentarily, but then disappears. To execute a payment, I am forced to manually fill in all required information. I made sure the "save autofill" box was properly checked in the Settings, and it was. Names, addressed, etc. are all filled in properly; only credit card info is not.

When I go to pay on a website, firefox offers as options the various credit cards I've saved. But when I click on one, it disappears and then I need to fill it in manually.

While I have your attention, when my address auto-populates, it does so, highlighted in yellow. If I manually add and then delete a space, it drops the yellow highlight. If I don't, websites often don't recognize the address. How come?

All my attempts to pay online with 2 out of my 3 cards have failed in the last 2 weeks. The Mastercard says it has connected to my bank and I'll get an SMS - but the SMS never arrives, and when I phoned my bank, they said they had no authorisation attempts reach them at all! The Visa card simply says it failed at the first step, without saying why or serving up the usual security dialogue. (The other Visa card just works).

I suspect the Autofill may be the problem here. I've recently had other scenarios where FF filled in a field for me, but the Javascript behind the website refused to accept it, eg saying it wasn't a valid phone no when it clearly was. The only way to get round this seems to be to type in the complete value yourself, which rather defeats the object. It could be something else, but it's clearly dependent on which software's running behind the card, as the third card succeeds.

Shopping with an online vendor I have never contacted before, using fully updated Firefox on Win 11 Pro and ESET, the website checkout offered a "Buy with SHOP [visa] ####" blue button. '####' is the last four digits of a credit card of mine.

I did not realize until later "Buy with SHOP [visa] ####" meant "Shopify" would own the transaction. I have never established any online "Wallet" and would never do that. I had never heard of "Shopify." I did not know what it is. Now I do, and I am terrified. I have the complete source code from the page. If that would help a diagnosis, let me know. It is clear that Shopify populates the form from information it already has; how they write the HTML is less important than how they got this personal information in the first place.

Is there a setting in Firefox that allows this? If so, how can I disable it? IF Mozilla has distributed an "update" that defaults a wallet to "ON". please tell me. Tell me in simple terms how to shut all this garbage off so it stays off.

My credit card company, Chase, has Excellent Security and no charge from Shopify will be paid, ever. But what other data does Shopify have and how did they get it?

Thank you for your help. Very much!

Hello,

Following a recent update, Firefox automatically deleted all of my saved addresses and payment methods. I had multiple entries saved for both, and this issue has never occurred before.

When I attempted to autofill an address today, nothing appeared. Upon checking the Payments and Addresses settings, both sections were completely empty. I did not manually delete any of this data.

Could you please investigate this issue and provide an audit report or explanation as to what happened?

Regards, Shawn

I have some names that pop up in an autofill dropdown when trying to input names. Some of them are misspelled and some are obsolete. How do i delete these? I've looked in Privacy and Settings and they are NOT present under "Addresses and more". Those are complete addresses with names. The ones i'm referring to are just names that pop up in an autofill drop down. These are names that i can't seem to find anywhere in Settings.

I came across another thread here that said try highlighting the name and Shift+Fn+Delete. This does not work

Thanks in advance.

When a site asks for my address, I try to choose one from the drop-down menu of addresses offered, but it firstly prints my address in the address window and then, when I press enter or do anything whatever, it deletes everything in the address window. Worse than that, if I try to ignore the dropdown list offered, and try to type in my own address, it deletes it.

This behaviour continues, no matter what I try to do do trick it into either (a) filling in my address, or (b) using the offered addresses in the drop-down menu. I.e. there is nothing I can do to ever get an address to stay in the address window and give me a fully filled out form - the address window always ends up empty.

I've tried to alter the settings, telling it to ignore the automatic filling in and remembering of addresses, but I can't turn this address-killer feature off.

Yes, it's made filling in forms on line impossible, since it keeps making the address-window empty