Hello,
Mozilla will not work - it looks like it's trying to load a page but nothing happens.
Then the crash reporter kicks in - but it never actually sends the crash rep… (xem thêm)
Hello,
Mozilla will not work - it looks like it's trying to load a page but nothing happens.
Then the crash reporter kicks in - but it never actually sends the crash report. (I'll copy it here)
I've tried uninstalling it and reinstalling it - it doesn't help. Tried disabling the antivirus and firewall (which had never been a problem before) but that doesn't help either. So if you can, please help :)
AdapterDeviceID: 0x1b81
AdapterDriverVersion: 31.0.15.4665
AdapterSubsysID: 37031458
AdapterVendorID: 0x10de
Add-ons: formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:121.0.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.4,amazondotcom%40search.mozilla.org:1.7,wikipedia%40search.mozilla.org:1.3,bing%40search.mozilla.org:1.6,ddg%40search.mozilla.org:1.4
AvailablePageFile: 2743808000
AvailablePhysicalMemory: 6642008064
AvailableVirtualMemory: 3497058304
BackgroundTaskMode: 0
BlockedDllList:
BuildID: 20240108143603
CPUMicrocodeVersion: 0xb4
ContentSandboxCapable: 1
ContentSandboxLevel: 6
ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true
CrashTime: 1705593581
DOMFissionEnabled: 1
DOMIPCEnabled: 1
EMCheckCompatibility: true
ExperimentalFeatures: devtools.inspector.compatibility.enabled
GPUProcessLaunchCount: 1
GPUProcessStatus: Running
GpuSandboxLevel: 1
HeadlessMode: 0
InstallTime: 1705592987
LastStartupWasCrash: 0
LauncherProcessState: 0
ModuleSignatureInfo: {"ESET, spol. s r.o.":["eOppBrowser.dll"],"Microsoft Windows":["MMDevAPI.dll","d3d9.dll","ntasn1.dll","ncrypt.dll","Windows.Security.Integrity.dll","avrt.dll","d3dcompiler_47.dll","dataexchange.dll","AudioSes.dll","explorerframe.dll","wscapi.dll","directmanipulation.dll","d3d11.dll","BCP47mrm.dll","Windows.Globalization.dll","winsta.dll","ColorAdapterClient.dll","mscms.dll","dcomp.dll","Windows.UI.Immersive.dll","twinapi.appcore.dll","WindowManagementAPI.dll","Windows.UI.dll","npmproxy.dll","netprofm.dll","dbgcore.dll","DWrite.dll","ktmw32.dll","twinapi.dll","wsock32.dll","cscapi.dll","ntshrui.dll","OneCoreUAPCommonProxyStub.dll","OneCoreCommonProxyStub.dll","winnsi.dll","winhttp.dll","ondemandconnroutehelper.dll","wininet.dll","Bcp47Langs.dll","DXCore.dll","linkinfo.dll","TextInputFramework.dll","resourcepolicyclient.dll","dwmapi.dll","wtsapi32.dll","FWPUCLNT.DLL","rasadhlp.dll","nlaapi.dll","pnrpnsp.dll","NapiNSP.dll","dnsapi.dll","dhcpcsvc6.DLL","CoreMessaging.dll","CoreUIComponents.dll","WinTypes.dll","InputHost.dll","dxgi.dll","uxtheme.dll","winrnr.dll","dhcpcsvc.dll","umpdc.dll","wshbth.dll","powrprof.dll","version.dll","gpapi.dll","devobj.dll","drvstore.dll","cryptnet.dll","msasn1.dll","cryptbase.dll","rsaenh.dll","cryptsp.dll","ntmarta.dll","dbghelp.dll","mswsock.dll","sspicli.dll","winmm.dll","IPHLPAPI.DLL","userenv.dll","iertutil.dll","netutils.dll","srvcli.dll","urlmon.dll","profapi.dll","propsys.dll","kernel.appcore.dll","wldp.dll","windows.storage.dll","SHCore.dll","bcryptPrimitives.dll","ucrtbase.dll","advapi32.dll","gdi32.dll","clbcatq.dll","cfgmgr32.dll","ole32.dll","imagehlp.dll","bcrypt.dll","psapi.dll","win32u.dll","crypt32.dll","sechost.dll","wintrust.dll","oleaut32.dll","user32.dll","shlwapi.dll","imm32.dll","msvcrt.dll","rpcrt4.dll","KERNELBASE.dll","kernel32.dll","msvcp_win.dll","combase.dll","msctf.dll","ws2_32.dll","setupapi.dll","gdi32full.dll","nsi.dll","shell32.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll"],"Mozilla Corporation":["firefox.exe","libEGL.dll","osclientcerts.dll","libGLESv2.dll","nssckbi.dll","freebl3.dll","softokn3.dll","xul.dll","lgpllibs.dll","gkcodecs.dll","nss3.dll","mozglue.dll"]}
MozCrashReason: Shutdown hanging at step XPCOMShutdown. Something is blocking the main-thread.
Notes: FP(D00-L1000-W0000100-T000)
DWrite? DWrite+ WR? WR+ WebGL? EGL? EGL- GL Context? GL Context- GL Context+ WebGL+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 524
ShutdownProgress: xpcom-shutdown
ShutdownReason: AppRestart
StartupCacheValid: 1
StartupCrash: 0
StartupTime: 1705593263
SubmittedFrom: Client
SystemMemoryUsePercentage: 61
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20240108143603","version":"121.0.1","vendor":"Mozilla","displayVersion":"121.0.1","platformVersion":"121.0.1","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16344,"virtualMaxMB":4096,"cpu":{"isWindowsSMode":false,"count":12,"cores":6,"vendor":"GenuineIntel","name":"Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz","family":6,"model":158,"stepping":10,"l2cacheKB":256,"l3cacheKB":12288,"speedMHz":3192,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"installYear":2022,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19045,"windowsUBR":3930},"hdd":{"binary":{"model":"WDC WD10EZEX-00KUWA0","revision":"15.01H15","type":"HDD"},"profile":{"model":"WDC WD10EZEX-00KUWA0","revision":"15.01H15","type":"HDD"},"system":{"model":"WDC WD10EZEX-00KUWA0","revision":"15.01H15","type":"HDD"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":60,"adapters":[{"description":"NVLDDMKM","vendorID":"0x10de","deviceID":"0x1b81","subsysID":"37031458","RAM":8192,"driver":"C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_72a60bcfb646da4c\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_72a60bcfb646da4c\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_72a60bcfb646da4c\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_72a60bcfb646da4c\\nvldumdx.dll C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_72a60bcfb646da4c\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_72a60bcfb646da4c\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_72a60bcfb646da4c\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_72a60bcfb646da4c\\nvldumd.dll","driverVendor":null,"driverVersion":"31.0.15.4665","driverDate":"1-12-2024","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["ESET Security"],"antispyware":null,"firewall":["ESET Firewall"]},"isWow64":true,"isWowARM64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US","ro-RO"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.widget.inNavBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","dlsource":"mozorg","dltoken":"e3e3bcd1-5812-48df-9803-5e80e2aab219","experiment":"%2528not%2Bset%2529","medium":"referral","source":"support.mozilla.org","ua":"chrome","variation":"%2528not%2Bset%2529"},"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[addon]google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":19740,"firstUseDate":19740},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19730,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19730,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19730,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19730,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19730,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19730,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"webcompat@mozilla.org":{"version":"121.0.0","scope":1,"type":"extension","updateDay":19730,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19730,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19740,"updateDay":19740},"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}}}}
Throttleable: 1
TotalPageFile: 4253405184
TotalPhysicalMemory: 17138307072
TotalVirtualMemory: 4294836224
URL: about:support
UptimeTS: 3184.07
UtilityProcessStatus: Destroyed
Vendor: Mozilla
Version: 121.0.1
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
XPCOMSpinEventLoopStack: default: RemoteWorkerService::Observe|nsThread::Shutdown: ProxyResolution
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
