Diễn đàn hỗ trợ Firefox

Firefox is continually emptying my toolbar folders of bookmarks. I am forced to open "Help and Report," then choose "More Trouble Shooting Information" then open "Profile Folder" then close Firefox then select "Places.sqlite" delete it then restart Firefox and the folders are repopulated with the removed bookmarks. To date no one has offered any support. This happens multiple times per week. I cannot be the only one this is happening to. Someone please offer a permanent solution. I have removed then reinstalled Firefox a dozen times and the situations persists. I have a Win 11 Home OS

Thank you

Hello

This is a know old issue for me . That private session multi tab is gone. Nothing happened, I was these hour ago. I made changes setting to make work. Battery optimisations, defaultes to never close detete seassion. I am beyond angry fed. Please tell it's still there.

“Open previous windows and tabs” is on. History is set to Remember history. I do not close tabs one by one. Ctrl+Shift+Q sometimes restored 8 tabs, but closing with the X or Close and exit only opens the homepage. Restore Previous Session is missing. The 8 sites are not in History. I cannot find sessionstore.jsonlz4. Need help using sessionstore-backups.

I don't know how you can help. I would like to know how many other people are experiencing what I am, which is a repeated loss of all of my saved passwords. This has now occurred at least six or seven times over a several week span, on one computer (Business). Another computer (Home) I use is set to not auto update and that has not been effected. I believed I set the computer on which I am having difficulty to also not update, however the loss of passwords (all at once and entirely) keeps happening without effort or notice. This is driving me to contemplate changing the Browser I consistently use and have been satisfied with but if I can neither get help or otherwise find a solution there will be no alternative. The rebuilding of my saved password base is exhausting and frustrating and a complete waste of time and effort. I have written previously and asked for assistance and did get some lame try that went absolutely nowhere. I am admittedly not particularly computer savvy yet neither am I a novice. The communication via Mozzilla is not helpful as there are terms and phrases used that have no meaning for me so are near impossible to follow as result.

I had 5 tab groups and all of them vanished when I reopened my Mozilla today. I have tried to re access but all in vain, is there a fix on how I can regain my tab groups. I use windows 11

firefox just did an update now all my history has disappeared as have all my bookmarks. in addition I can no longer add bookmarks and my history is always empty. should I go to chrome or explorer or something else that may work

Nach dem letzten update ist alles anders. Gespeicherte Ordner,, Lesezeichen, gesamten Erscheinungsbild ist weg bzw. nicht schön. Ich möchte meine alte Version wieder zurück.

Update downloaded a few days ago, I closed Firefox to restart with updates and I can't get my previous session back. I even tried my OneTab to see if I could get older stuff back and it's lost that too!

I have tried and tried to get my Firefox bookmarks,downloads,pictures and everything else I had on my Firefox account to no avail. Nothing I've done is bringing them back,nothing!! I even tried to get them from an old data folder and nothing was in it. Every folder and tab is gone and I don't know how to get it back as I'm 75 and not real good on technical things. Anything that anyone can do to help me would really be appreciated. Thank you, Faith

Firefox today said it was missing a file and could not open- I reinstalled the software but then had to reset my password as it would not accept the old one- now everything is gone on my set up- bookmarks accounts-pinned tabs etc.

There was an electrical outage and I lost all of my settings,pictures,bookmarks,documents,home page,every thing and I can't get it back....I have tried everything I know (which isn't much) to try and get it back,like a restore,downloading Firefox again thinking that would bring everything back,but nothing I did worked...I really need to get all of that information back up and running again as I have extremely important messages and emails I just can't afford to loose. How can I get my home page back, along with all my other settings? It is so important that I get all of it back !! Can an electrical outage erase everything off of a computer and if so is it lost for good or can I get it back? Please, Help!! Thank you :)

Issue occurred on September 6:When I was running a game and updated my graphics card driver, Firefox was running in the background. My PC went completely black and became unresponsive, so I had to force‑restart the computer.

After rebooting, Firefox reverted to a brand‑new fresh‑install state. All my browser settings, login status, local profiles, browsing sessions, hundreds of open tabs and my categorized tab groups disappeared, only the welcome startup guide showed up.

I logged into my Mozilla account on my Android Firefox device. Some browsing history was synced back. However, synced history cannot restore the original tab session back‑forward page history, nor my manually sorted tab groups. All browser preferences, theme and language settings are also lost.

I originally had 4 separate local Firefox profiles on this Windows computer, isolated from each other for different work purposes. Only one profile was logged‑in to my Mozilla account and could partially sync data. The other three local profiles are completely gone. Those extra local profiles were NOT signed into any Mozilla account and were never synced to cloud storage.

In my Mozilla account’s connected devices list, there are two entries both belonging to this same computer: “MARSHAKK” and “Firefox by Administrator on MARSHAKK”, which correspond to my Firefox instance before and after the crash.

I cannot understand the community help articles about session recovery, and I’m unable to locate or restore my old local Firefox profiles and lost tab sessions by myself. Please give me assistance.