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  • Đã giải quyết

Keep getting message "Failed to check for updates."

Recent issue, April 2024. Had version 124 Firefox on Win10 computer and went to Help - > About to have Firefox check for updates. This has worked just fine up until … (xem thêm)

Recent issue, April 2024. Had version 124 Firefox on Win10 computer and went to Help - > About to have Firefox check for updates. This has worked just fine up until now. The message "Failed to check for updates." is shown in the About screen. I have uninstalled and re-installed Firefox with the same results. Have also un-installed Firefox, un-installed Mozilla Maintenance, then removed Firefox data from App Data folder in user directory, then re-installed with the same results. Also, now when I access a local media server, I keep getting the message "Firefox is installing components needed" and that never goes away. Any ideas?

Được hỏi bởi R_Welsh 1 tuần trước

Được trả lời bởi R_Welsh 1 tuần trước

  • Đã giải quyết

Google Sheets - Scrolling Issue

As of today, I am unable to scroll with my mouse in google sheets. The scroll bar on the right disappears and I'm taken to the bottom of the spreadsheet and can't scroll … (xem thêm)

As of today, I am unable to scroll with my mouse in google sheets. The scroll bar on the right disappears and I'm taken to the bottom of the spreadsheet and can't scroll back up. I have to use CTRL+Home and then the arrow keys to go down the rows. This appears to be only on Firefox. I tried a different browser and it worked fine.

Được hỏi bởi Maria Quetell 1 tháng trước

Được trả lời bởi Sean Thomas 1 tháng trước

  • Đã giải quyết

unable to get amazon.com option for search bar

I recently lost my firefox configuration and now see the Amazon.DE search engine rather than Amazon.com. I have no idea why... I followed assorted support guides but ha… (xem thêm)

I recently lost my firefox configuration and now see the Amazon.DE search engine rather than Amazon.com. I have no idea why...

I followed assorted support guides but haven't been able to add the Amazon.com search engine: https://support.mozilla.org/en-US/kb/add-or-remove-search-engine-firefox#w_add-search-engines

1) I clicked the link "find more search engines": https://addons.mozilla.org/en-US/firefox/search-engines/. This took me to a generic list of extensions and didn't find an official amazon search option for the search bar. Those suggested had few downloads and weren't vetted by mozilla

2) I visited Amazon.com and then clicked the magnifying glass with the green plus sign in the search bar. Then tried to add amazon.com as a search engine but got this error:

Firefox could not download the search plugin from: https://d2lo25i6d3q8zm.cloudfront.net/browser-plugins/AmazonSearchSuggestionsOSD.Firefox.xml

Can someone explain how to get this working again; I just want the normal amazon.com search in the search bar

Được hỏi bởi BJ78 2 tháng trước

Được trả lời bởi cor-el 2 tháng trước

Unknown htm file with random name and zero size in Downloads folder

Hello there, Today i found that there is a htm file in my Downloads folder which I haven’t download it. The name is 65k7m58G.htm with zero bytes size. I opened it with… (xem thêm)

Hello there,

Today i found that there is a htm file in my Downloads folder which I haven’t download it. The name is 65k7m58G.htm with zero bytes size. I opened it with notepad and is completely empty. I’ve checked my downloads window in FF (ctrl+j) to see where that file downloaded from but it’s nothing there!

Is there any known bug that generates empty htm file in Downloads folder?

by the way I checked my whole system with Eset smart security and everything sounds good.

Thanks

Được hỏi bởi Webigo 3 tháng trước

Lần cuối trả lời bởi Terry 3 tháng trước

Convert pdf to word

I want to convert a pdf file that I mistakenly had to generate when I deleted the original file. I want to convert the pdf sheet back to a Word doc so I can edit it. … (xem thêm)

I want to convert a pdf file that I mistakenly had to generate when I deleted the original file. I want to convert the pdf sheet back to a Word doc so I can edit it.

Được hỏi bởi mchasehq1 1 tháng trước

Lần cuối trả lời bởi jscher2000 - Support Volunteer 1 tháng trước

Outlook email does not allow embedded links to open if Firefox is the default browser

Embedded links in Outlook email on Windows 10 will not open automatically when the new email is first opened to be read if Firefox has been selected as the default Browse… (xem thêm)

Embedded links in Outlook email on Windows 10 will not open automatically when the new email is first opened to be read if Firefox has been selected as the default Browser. This is a new issue !

The message is" if there are problems with how this message is displayed, click HERE to view it in a web browser " and then the Browser used is only Edge!

Restoring disliked Edge to be the default browser corrects the issue but Edge is a known tracking device.

Được hỏi bởi wiljanlake 4 tháng trước

Lần cuối trả lời bởi wiljanlake 4 tháng trước

Please cancel my upgrade. I want back my old Firefox.

You somehow have old, outdated information in your system. Your new browser requires me to log into a facebook account I closed 10 years ago. My password for my current… (xem thêm)

You somehow have old, outdated information in your system. Your new browser requires me to log into a facebook account I closed 10 years ago. My password for my current account named, "VangiePangie", now opens a closed account named "Evangeline Custis". I no longer have access to my VangiePangie account with any password. So, I no longer want this new upgraded Firefox account. I want to have my old Firefox account as a default on my desktop. Right now it's an icon at the bottom of the screen, and I can only use it to open one thing at a time. Please give me back my old Firefox browser. I'll struggle with Facebook to get my password to work on my VangiePangie account. I have access to the VangiePangie account right now, because it was never logged out in my old Firefox browser and is in my Bookmarks. But if I am forced to log out, or if Facebook does a security check, I won't have access ever again. Please help me with this. Below is my VangiePangie Profile pic.

Được hỏi bởi Vang 4 tháng trước

Lần cuối trả lời bởi cor-el 4 tháng trước

OneDrive search stopped working in Firefox

I am using firefox 120.0 version. I use OneDrive extensively, but now when I open a folder and type my info to search on. It no longer works. I have cleared cache. I ha… (xem thêm)

I am using firefox 120.0 version. I use OneDrive extensively, but now when I open a folder and type my info to search on. It no longer works. I have cleared cache. I have uninstalled/reinstalled. Power off/Power on my system. Confirmed I am using the latest version. The search on OneDrive works in Chrome, but I prefer using Firefox. Any other suggestions I can try?

Thanks

Được hỏi bởi Vince 4 tháng trước

Lần cuối trả lời bởi zeroknight 4 tháng trước

  • Đã giải quyết

youtube ad blocker not blocking ads

I have an add-on ad blocker for youtube and have never gotten ads. This afternoon that stopped. I get ads with every video I click and there is no 'skip ad' on the scr… (xem thêm)

I have an add-on ad blocker for youtube and have never gotten ads. This afternoon that stopped. I get ads with every video I click and there is no 'skip ad' on the screen. I added another top rated youtube add blocker, quit firefox and then opened it again. Before, if I clicked a video it started an ad and I could go back and then hit the video again, but now that doesn't work, but if I select to show the video in a new tab, there are no ads in that tab. What can I do to make the ads stop like they used to and never appear? Yes and my OS is Ubuntu 22.04

Được hỏi bởi pdsimdars 2 tháng trước

Được trả lời bởi TyDraniu 2 tháng trước

  • Đã lưu trữ

No sound ONLY in Firefox

Hello, I'm seeking help because sound is not working on Firefox. All other software are able to produce sound on every speaker and headphones I have. The speaker logo do… (xem thêm)

Hello,

I'm seeking help because sound is not working on Firefox. All other software are able to produce sound on every speaker and headphones I have. The speaker logo does not appear in tabs were videos or music is playing and firefox doesn't show up in EarTrumpet. It does show in the volume mixer but no bar appears to show it is displaying sound while media is playing.

I'm running : Firefox version 119.0 64 bits Windows 10 64 bits version 22h2, OS build 19045.3570

I've tried :

  1. Restarting Firefox
  2. Muting/Unmuting Firefox in the volume mixer, in firefox tabs too
  3. Downgrading to version 118.02 32 bits
  4. Uninstalling all my audio drivers followed by a restart (they got re installed but no change for Firefox)
  5. Restarting Firefox with all addons disabled

I'm running out of solutions.

Kind regards

Được hỏi bởi Admax 6 tháng trước

Lần cuối trả lời bởi Marty McFly 5 tháng trước

Opening .pdf

Thanks guys for screwing up my day with your latest update. I used to be able to download a .pdf and opening it in my ,pdf reader. I NEED to do this for tax reconciliatio… (xem thêm)

Thanks guys for screwing up my day with your latest update. I used to be able to download a .pdf and opening it in my ,pdf reader. I NEED to do this for tax reconciliation purposes. Now your crappy program has decided to open .pdfs in itself and I cant get a downloaded copy any more. What the hell was the programmer thinking? Yes I have gone to Applications and checked that it is set to my .pdf reader. Please fix this before I get fined by the tax office.

Được hỏi bởi cemax12001 5 tháng trước

Lần cuối trả lời bởi jscher2000 - Support Volunteer 4 tháng trước

qr code not recognized on firefox is recognized on edge

To identify myself I had to scan a qr code on a website using my phone. This used to work in firefox but it doesn't anymore. It still works in edge. I'm using firefox 119… (xem thêm)

To identify myself I had to scan a qr code on a website using my phone. This used to work in firefox but it doesn't anymore. It still works in edge. I'm using firefox 119.0.1 x64 on windows 11 home 22H2. How can I fix this?

Được hỏi bởi KDAM71 5 tháng trước

Lần cuối trả lời bởi zeroknight 5 tháng trước

cAPTCHA is recent problem in Firefox browser

cAPTCHA is recent problem in Firefox browser ... never before was it a problem. cAPTCHA keeps asking to choose an image but keeps on never verified ... I had to get Chrom… (xem thêm)

cAPTCHA is recent problem in Firefox browser ... never before was it a problem. cAPTCHA keeps asking to choose an image but keeps on never verified ... I had to get Chrome browser to finally log in to a site I wanted.

Được hỏi bởi kmrussell 4 tháng trước

Lần cuối trả lời bởi kmrussell 4 tháng trước