I have been using Firefox since you guys started & never had a problem till now. I cannot save any images from any website no matter what the type & it is only happening on Firefox & it started when I upgrade to Ver. 20 which by the way I HATE....I prefer the older version so I loaded that back onto my computer BUT THE PROBLEM IS STILL THERE. It is only happening on FIREFOX cause I downloaded these images using Internet Explorer which actually is easier now to use than your new Ver. 20....... Anyway if I click on image & then "save as" & tell it where to download....it goes through the process & even shows up in the download window like it has downloaded....but if you click on the download window to see the image...nothing happens.....if you go to the file where you downloaded the image to, the file is NOT there??????? Now like I said this started after it updated to version 20...I now have Version 3.6.8 loaded....cause I do not want this new version 20....I am an old man, I have Windows Vista Ultimate on my desktop.....and I do not like the layout of 20 & it is very hard to do anything....anyway can you TELL ME PLSSSSSSSSSSSSSSSSSSSSSSSSS what is going on & why did this all happen & the big thing.....HOW THE HECK DO I FIX IT PLSSSSSSSSSSSSSSSSSSS....... thank you...William