I'v had my laptop for 9 years. I have been running Mozilla maybe for a year with updates. microsoft Automatic updates are set. Then, yesterday, for no reason at all, Microsoft asks me for my product key activation. Made some research and found out that my microsoft is genuine, however, it has not been activated!!! I found it really strange. When I wanted to put my product key registration, they say it is invalid. So, I made some research by going on the link they offered on the activation screen which brought me to be able to browse the internet. When I made research, I found out through the "test if your product is genuine", there is a product key that is different than what I have. They say I have product key xxxxx-xxxxx-T6DFB-Y934T-YD4YT. it clearly says it is 100 genuine but was not activated! After 9 years? I saw they wrote that my browser states mozilla. am not sure why this is happening. how can my product key change without my authorization? how can I not be able to enter my own computer anymore? why isn't my product activated? can you help me? can't contact microsoft without paying $49/hr or something like that... I don't have a credit card...