Update Java to the current version 1.6.0_22 and see if that resolves the issue. You currently have Java 1.6.0_21 installed. See instructions below. ---------------------------------- You have out of date plugins installed (click "More system details..." to the right of your original posted question. The following plugins need to be updated due to security issues with the versions that you have installed. * Shockwave Flash 10.1 r82 * Next Generation Java Plug-in 1.6.0_21 for Mozilla browsers #'''Check your plugin versions''': http://www.mozilla.com/en-US/plugincheck/ #*'''Note: plugin check page does not have information on all plugin versions''' #'''Update Shockwave Flash''' #*Use Firefox to Download and SAVE to your hard drive from one of the links below; '''<u>the links take you directly to the download and you avoid the "getplus" download manager and "extras" (i.e., toolbars, virus scan links, etc.) on the main Adobe page.</u>''' #*SAVE to your Desktop so you can find it #*After download completes, close Firefox #*Click on the file you just downloaded and install #**Note: Vista and Win7 users may need to right-click the installer downloaded and choose "Run as Administrator" #**Note: Most browsers other than IE will also get updated with this one download #**Note: To update IE, same procedure '''<u>but use IE</u>''' to go: http://fpdownload.macromedia.com/get/flashplayer/current/install_flash_player_ax.exe #*After installation, restart Firefox and check your version again. #*'''<u>Download links and other information</u>''': #** https://support.mozilla.com/en-US/kb/Managing+the+Flash+plugin#Updating_Flash #** '''<u>or</u>''' you can download, save, then run the manual installers for IE, then for Firefox (and all other browsers) from here: http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller #* Also see: http://support.mozilla.com/en-US/kb/Installing+the+Flash+plugin #* Also see (if needed): http://kb2.adobe.com/cps/191/tn_19166.html#main_Uninstall #'''Update Java:''' #* Download and update instructions: https://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox #* Removing old versions (if needed): http://www.java.com/en/download/faq/remove_olderversions.xml #* Remove multiple Java Console extensions (if needed): http://kb.mozillazine.org/Java#Multiple_Java_Console_extensions #* After the installation, start Firefox and check your version again.

You can uninstall (remove) the Java Console extensions and disable the Java Quick Starter extension, you do not need them to run Java applets. See http://kb.mozillazine.org/Java#Multiple_Java_Console_extensions See also http://www.java.com/en/download/help/quickstarter.xml - What is Java Quick Starter (JQS)? What is the benefit of running JQS? - 6.0 Disable the Java Quick Starter extension: Tools -> Addons -> Extensions<br /> Control Panel -> Java -> Advanced tab -> Miscellaneous -> Java Quick Starter (disable)