Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm
Mở

Can't access Thunderbird I just downloaded to new desktop

Bill Blanchard

I have a previous Thunderbird account, which resides on another computer. On my current Desktop, I downloaded Thunderbird, went to open and it says "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible." I went this route because my original Thunderbird has many customized Files to which I put emails into. I can't figure out how to recreate that profile as your instructions are quite impossible to follow. Remember, most of your users are like me, a bit under the standard as far as programming skills. So, how do I get either: my original profile to be imported to my new computer, or, better, just open my new Thunderbird so I can use a different, newer set of email addresses? This is my preference. Please advise.

I have a previous Thunderbird account, which resides on another computer. On my current Desktop, I downloaded Thunderbird, went to open and it says "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible." I went this route because my original Thunderbird has many customized Files to which I put emails into. I can't figure out how to recreate that profile as your instructions are quite impossible to follow. Remember, most of your users are like me, a bit under the standard as far as programming skills. So, how do I get either: my original profile to be imported to my new computer, or, better, just open my new Thunderbird so I can use a different, newer set of email addresses? This is my preference. Please advise.

Tất cả các câu trả lời (1)

As I understand it, you want to start with a fresh install with no carryovers. I assume you use Windows. Do this:

  1. enter %appdata% in the search box on task bar and press enter key
  2. this should open file explorer at appdata\roaming folder
  3. delete the thunderbird folder there
  4. download and install thunderbird from thunderbird.net. the installation will create a new thunderbird folder for you
Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.