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  • 8 trả lời
  • 1 gặp vấn đề này
  • 57 lượt xem
  • Trả lời mới nhất được viết bởi graham.brown

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Hello there. I can no longer access Google on Firefox and therefore cannot search either. I get the "Hmm. We’re having trouble finding that site" message. Problem started about 24 hours ago. I have cleared data and history.

Hello there. I can no longer access Google on Firefox and therefore cannot search either. I get the "Hmm. We’re having trouble finding that site" message. Problem started about 24 hours ago. I have cleared data and history.

Tất cả các câu trả lời (8)

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Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search104 Also try this ---> https://support.mozilla.org/en-US/kb/remove-websites-address-bar-suggestions Is the issue just going to the site or logging in? I have no issue with google. see screenshot

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Thank you I will try that. The issue is with trying to search in the address bar and with trying to access the Google website if I type the url. Also, I am now prevented from logging in to certain sites, eg The Guardian, because "Google reCAPTCHA verification failed".

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No, safe mode did not fix the problem. And Google does not come up as a website address bar suggestion. I'm puzzled.

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Are you using a proxy or VPN?

You can check the connection settings.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet, select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

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Show the issue.

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I can access all websites I have tried except Google. If I try a Google websearch in the address bar or enter the Google url I get a page that it will not let me screenshot but it says:

Hmm. We’re having trouble finding that site.

We can’t connect to the server at www.google.com.

If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)
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Interesting... open a cmd prompt and run nslookup google.com

Here is what I get.

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Thank you to everyone for their suggestions. I have been off the computer for a couple of days but when I checked just now Google is available - its return as mysterious as its disappearance. Thank you again.