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Can't get one cox email to connect

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I've used Thunderbird for a long time with no problem. I have two cox email's from my residentional account that have been connected to my Thunderbird but all the sudden the one that is not the main email will not connect even though all its info was correct I went so as deleting thunderbird and reinstalled it but still won't log onto imap.cox.net server

I've used Thunderbird for a long time with no problem. I have two cox email's from my residentional account that have been connected to my Thunderbird but all the sudden the one that is not the main email will not connect even though all its info was correct I went so as deleting thunderbird and reinstalled it but still won't log onto imap.cox.net server

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What is the error you see?