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Subfolders disappered after upgrade, Win10 currently at 91.2.1 (32 bit)

  • 2 trả lời
  • 2 gặp vấn đề này
  • 19 lượt xem
  • Trả lời mới nhất được viết bởi Chris Bridge
  • Đã giải quyết

Chris Bridge
Chris Bridge

Please help, many very important emails have disappeared. They were organized in sub folders off the Inbox. After the last upgrade, almost every sub-folder disappeared. I have an ongoing legal process that I need those emails for, plus several other important emails. Not all subfolders are missing, but most are. The mode is IMAP and I am will Bell, Sympatico.

The operating system is Windows 10 Pro (not a fan), upgraded months ago from Win7 Pro. The OS is completely up to date.

Is this a danger from the auto-upgrade process? This should never be allowed to happen.

Please help, many very important emails have disappeared. They were organized in sub folders off the Inbox. After the last upgrade, almost every sub-folder disappeared. I have an ongoing legal process that I need those emails for, plus several other important emails. Not all subfolders are missing, but most are. The mode is IMAP and I am will Bell, Sympatico. The operating system is Windows 10 Pro (not a fan), upgraded months ago from Win7 Pro. The OS is completely up to date. Is this a danger from the auto-upgrade process? This should never be allowed to happen.

Giải pháp được chọn

Right-click the account in the Folder Pane, Subscribe, Refresh. Are the missing folders in the list, and do they appear if you check the boxes (subscribe) for them?

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sfhowes
sfhowes

Giải pháp được chọn

Right-click the account in the Folder Pane, Subscribe, Refresh. Are the missing folders in the list, and do they appear if you check the boxes (subscribe) for them?

Chris Bridge
Chris Bridge Người tạo câu hỏi

Hi, Thanks. I looked and found the "all folders" was unchecked. Didn't even know these selections existed. So everything is fine now, thank you very much!