Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Cannot update Firefox browser

more options

My Firefox is currently on version 69.0. I am trying to update it by going to Firefox -> About Firefox. When I click about Firefox, the window opens displaying my current version. From the articles about updates I read, it should start automatically updating, but nothing happens. I click the "Restart to Update Firefox" button, and my Firefox session is restarted but I am still on version 69.0. I do not see any other way online to go about updating Firefox other than this route, so I am not sure what to do. Any thoughts? Thank you!

My Firefox is currently on version 69.0. I am trying to update it by going to Firefox -> About Firefox. When I click about Firefox, the window opens displaying my current version. From the articles about updates I read, it should start automatically updating, but nothing happens. I click the "Restart to Update Firefox" button, and my Firefox session is restarted but I am still on version 69.0. I do not see any other way online to go about updating Firefox other than this route, so I am not sure what to do. Any thoughts? Thank you!
Đính kèm ảnh chụp màn hình

Giải pháp được chọn

Try installing Firefox 78 first, using the steps in the following article:

Assuming that installs and runs successfully, and upgrades your files from their Firefox 69 formats to Firefox 78 formats, then try having it update itself normally.

Any luck?

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (3)

more options

Giải pháp được chọn

Try installing Firefox 78 first, using the steps in the following article:

Assuming that installs and runs successfully, and upgrades your files from their Firefox 69 formats to Firefox 78 formats, then try having it update itself normally.

Any luck?

more options

I followed the second link and this worked. I now have a version of Firefox 89.0 on my computer. It looks like I have both the old version and this newer version on my computer. I need to get my bookmarks from the old one over, but I see there is an article about that. Thank you for your help.

more options

Uh-oh, usually the new installation seamlessly takes over your existing profile. If you run into problems, let us know.