Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

bookmarks, passwords, and add-ons gone

  • 4 trả lời
  • 1 gặp vấn đề này
  • 6 lượt xem
  • Trả lời mới nhất được viết bởi Iket1

more options

Hello. I have purchased a new computer and cannot sync my Firefox account with it. The old computer is not working and I had forgotten my Firefox password, so I reset it through the "reset your password" email firefox sent me. After logging in , there is no history of bookmarks, passwords, or add-ons with my account. Does anyone know how i can recover this data?

Tất cả các câu trả lời (4)

more options

Oh no, resetting your Firefox Account password zaps all the data on the server.

Is it possible to recover any data from the drive in the old computer? If it can be read, for example, as an external drive using a USB connector/caddy/enclosure, then we could describe how to get the files.

Hữu ích?

more options

Thank you for replying. I tried answering your question through my standard email but i guess i had to log into firefox.

I just fixed the problem with the old PC and bought a thumb drive. I did not try to login to my FireFox account on the old pc. I believe I'm ready to follow your directions on retrieving files. Thanks for helping me with this.

Hữu ích?

more options

You can copy certain files with Firefox closed to the current profile folder to transfer or recover personal data. Note that best is to avoid copying a full profile folder. Note that you should be cautious with copying SQLite database files if you previously had problems.


  • bookmarks and history: places.sqlite
  • favicons: favicons.sqlite
  • bookmark backups: compressed .jsonlz4 JSON backups in the bookmarkbackups folder
  • cookies.sqlite for the Cookies
  • formhistory.sqlite for saved autocomplete Form Data
  • logins.json (encrypted logins;32+) and key4.db (decryption key;58+) for Passwords saved in the Password Manager
    key3.db support ended in 73+; to use key3.db in 58-72, make sure to remove key4.db
  • cert9.db (58+) for (intermediate) certificates stored in the Certificate Manager
  • persdict.dat for words added to the spell checker dictionary
  • permissions.sqlite for Permissions and possibly content-prefs.sqlite for other website specific data (Site Preferences)
  • sessionstore.jsonlz4 for open tabs and pinned tabs (see also the sessionstore-backups folder)

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Location used for the main profile that keeps your personal data (Root Directory on about:profiles).

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>

Hữu ích?

more options

Okay, I've transferred all those files form the old PC to the thumb drive. Do I now drag those files onto the new PC at C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>  ? I'm 1/2 (maybe 3/4) idiot with this stuff so don't judge :)

Hữu ích?

Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.