I have always connected to my gamil thru firefox but now I have to use chrome, why??
Hi there...I am having a problem. I have always used firefox and always used it to access my gmail. About 2 mnths or so ago I wasnt able to access it that way. I didnt know why so I kept playing with it and found I was able to get my gmail through chrome. I have no idea why its that way. I can at least access my messages thru chrome but I dont like it. Does anyone know how to fix this?? I would like to add that I am not computer savvy and I may or may not have pressed something I shouldnt have?? I honestly dont know. But if theres a simple fix for this I would greatly appreciate any feedback. Thank you so much! Becklebee
P.S. dont know if this is important but computer gave this info to me so I will add it to my message if it helps? Firefox version 62.0 operating system Windows 7 installed plugins *Shockwave Flash 31.0 r0
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Becklebee said
know if this is important . . . Firefox version 62.0 operating system Windows 7 installed plugins *Shockwave Flash 31.0 r0
This lets us know your system details. If the information is wrong, let us know.
About 2 mnths or so ago I wasnt able to access it that way
Please explain the problem in detail. What happens? What is the exact error messages?
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- Cookies; Delete cookies to remove the information websites have stored on your computer {web link}
- Cache; How to clear the Firefox cache {web link}
If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?
While you are in safe mode;
Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.
How to disable Hardware Acceleration {web link}
Sorry to hear that you are having issues accessing Gmail on Firefox. Can you provide some more detail about your issue, such as any error messages that you are receiving when you attempt access Gmail?
Thanks.