X
Nhấn vào đây để đến phiên bản di động của trang web.

Diễn đàn trợ giúp

Firefox crashes

Được đăng

Firefox crashes at startup after installing update. Clean install does the same. I have followed the instructions in Mozilla help to this point - does not open in "safe mode" etc. Any ideas?

Firefox crashes at startup after installing update. Clean install does the same. I have followed the instructions in Mozilla help to this point - does not open in "safe mode" etc. Any ideas?

Chi tiết hệ thống bổ sung

Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0 Safari/605.1.15

Thông tin chi tiết

FredMcD
  • Top 10 Contributor
4266 giải pháp 59829 câu trả lời
Được đăng

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

In the address bar, type '''about:crashes'''<enter>. '''Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box and '''paste''' them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the most recent '''5-7 File Names''' in the folder. Post the information in the reply box.

Người tạo câu hỏi

bp-3d3fa9a1-1306-4f8d-8cc8-dfd760180302.txt bp-04ef7c96-a937-4611-987d-0cd712170219.txt bp-6c98e6fc-d3ca-40a1-80f4-872c92170327.txt bp-7a3befcd-3c5a-4a64-90ec-47d5b0181007.txt bp-692b6e2e-8bea-4e29-9259-0bfab2170312.txt bp-48151d2f-1ca6-47a3-85ec-374340181007.txt bp-c2a27f45-1d60-44fd-9a54-a131f1180312.txt bp-e1a56ae9-8ca4-40f7-bb4d-7cc6c0170726.txt

bp-3d3fa9a1-1306-4f8d-8cc8-dfd760180302.txt bp-04ef7c96-a937-4611-987d-0cd712170219.txt bp-6c98e6fc-d3ca-40a1-80f4-872c92170327.txt bp-7a3befcd-3c5a-4a64-90ec-47d5b0181007.txt bp-692b6e2e-8bea-4e29-9259-0bfab2170312.txt bp-48151d2f-1ca6-47a3-85ec-374340181007.txt bp-c2a27f45-1d60-44fd-9a54-a131f1180312.txt bp-e1a56ae9-8ca4-40f7-bb4d-7cc6c0170726.txt

Người tạo câu hỏi

I think there are still some crash reports pending.

I think there are still some crash reports pending.

Người tạo câu hỏi

Here they are in chronological order: bp-7a3befcd-3c5a-4a64-90ec-47d5b0181007.txt bp-48151d2f-1ca6-47a3-85ec-374340181007.txt bp-c2a27f45-1d60-44fd-9a54-a131f1180312.txt bp-3d3fa9a1-1306-4f8d-8cc8-dfd760180302.txt bp-e1a56ae9-8ca4-40f7-bb4d-7cc6c0170726.txt bp-6c98e6fc-d3ca-40a1-80f4-872c92170327.txt bp-692b6e2e-8bea-4e29-9259-0bfab2170312.txt bp-04ef7c96-a937-4611-987d-0cd712170219.txt

Here they are in chronological order: bp-7a3befcd-3c5a-4a64-90ec-47d5b0181007.txt bp-48151d2f-1ca6-47a3-85ec-374340181007.txt bp-c2a27f45-1d60-44fd-9a54-a131f1180312.txt bp-3d3fa9a1-1306-4f8d-8cc8-dfd760180302.txt bp-e1a56ae9-8ca4-40f7-bb4d-7cc6c0170726.txt bp-6c98e6fc-d3ca-40a1-80f4-872c92170327.txt bp-692b6e2e-8bea-4e29-9259-0bfab2170312.txt bp-04ef7c96-a937-4611-987d-0cd712170219.txt

Người tạo câu hỏi

The issue seems to have resolved itself -- not sure why. Maybe update was not completely downloaded/installed??? Thanks!

The issue seems to have resolved itself -- not sure why. Maybe update was not completely downloaded/installed??? Thanks!

Người tạo câu hỏi

Nooo. It's doing the same thing. It seemed like it was working again! But it's not.

Nooo. It's doing the same thing. It seemed like it was working again! But it's not.
FredMcD
  • Top 10 Contributor
4266 giải pháp 59829 câu trả lời
Được đăng

bp-7a3befcd-3c5a-4a64-90ec-47d5b0181007 bp-48151d2f-1ca6-47a3-85ec-374340181007

Signature: PR_GetCurrentThread | arena_t::MallocSmall | hexCharsUpper ++++++++++++++++++++++++++++++++++++++++++++++ bp-c2a27f45-1d60-44fd-9a54-a131f1180312 Signature: IPCError-content | SHMEM_CREATED_MESSAGE Payload error: message could not be deserialized

CrashTime Mon, 12 Mar 2018 22:53:45 GMT ++++++++++++++++++++++++++++++++++++++++++++++ bp-3d3fa9a1-1306-4f8d-8cc8-dfd760180302 Signature: CFStringGetLength

CrashTime Fri, 02 Mar 2018 08:17:10 GMT

bp-7a3befcd-3c5a-4a64-90ec-47d5b0181007 bp-48151d2f-1ca6-47a3-85ec-374340181007 Signature: PR_GetCurrentThread | arena_t::MallocSmall | hexCharsUpper ++++++++++++++++++++++++++++++++++++++++++++++ bp-c2a27f45-1d60-44fd-9a54-a131f1180312 '''Signature:''' IPCError-content | SHMEM_CREATED_MESSAGE Payload error: message could not be deserialized CrashTime Mon, 12 Mar 2018 22:53:45 GMT ++++++++++++++++++++++++++++++++++++++++++++++ bp-3d3fa9a1-1306-4f8d-8cc8-dfd760180302 Signature: CFStringGetLength CrashTime Fri, 02 Mar 2018 08:17:10 GMT
FredMcD
  • Top 10 Contributor
4266 giải pháp 59829 câu trả lời
Được đăng

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Người tạo câu hỏi

I did a clean install before i posted the question.

What I noticed is that either version (and I have now erased the old version from the applications folder) when opened from the dock crashes. It seems that the new version does not crash - as long as I do not open it from the dock.

Is that possible?

I did a clean install before i posted the question. What I noticed is that either version (and I have now erased the old version from the applications folder) when opened from the dock crashes. It seems that the new version does not crash - as long as I do not open it from the dock. Is that possible?
FredMcD
  • Top 10 Contributor
4266 giải pháp 59829 câu trả lời
Được đăng
I don't know Macs and called for more help. Use these links to create a new profile. Use this new profile '''as is. ''' Is the problem still there? http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles