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Continue to get window stating to Restart Firefox To Update.

Được đăng

After my husband logs in and Firefox starts up, he continues to get window to Restart Firefox To Update. When I click on About Firefox it also indicates that we have to Restart Firefox To Update. I have uninstalled and reinstalled Firefox from Mozilla.org 3 times now and this problem continues. Refresh also does not eliminate the problem. Clicking on Firefox in Applications file identifies version as 49.0.2. Operating system is OS X El Capitan 10.11.6

When I log in to Firefox under my user, I do not have any problems.

After my husband logs in and Firefox starts up, he continues to get window to Restart Firefox To Update. When I click on About Firefox it also indicates that we have to Restart Firefox To Update. I have uninstalled and reinstalled Firefox from Mozilla.org 3 times now and this problem continues. Refresh also does not eliminate the problem. Clicking on Firefox in Applications file identifies version as 49.0.2. Operating system is OS X El Capitan 10.11.6 When I log in to Firefox under my user, I do not have any problems.

Giải pháp được chọn

FYI - I'm on my iMac 10.11.6 today *MY* FFox updated to 50.0.1 and the problem resolved itself for ME. My wife's account was still getting the 49.0.2 problem.

I quit FF on her account & renamed a subdirectory under her account from: ~/Library/Caches/Mozilla/updates/Applications/Firefox/

  TO:

~/Library/Caches/Mozilla/updates/Applications/WAS-FF

and restarted FF for her. The problem seems to have gone away.

NOTE: FF autorebuilt the ~/Library/Caches/Mozilla/updates/Applications/Firefox/ dir, so it looks like this may have cleaned it all up.

NOTE 2: I had also deleted all the 'Firefox 49.0.2.dmg' files from both of our directories before hand, with no noticeable difference. Whether that helped or not I do not know, but it probably should be the first step. :)

Đọc câu trả lời này trong ngữ cảnh 3

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 15.020.20039
  • Coupons Inc., Coupon Printer
  • Provides information about the default web browser
  • Displays Java applet content, or a placeholder if Java is not installed.
  • RevTrax PrintMyCoupon
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 23.0 r0
  • 5.1.50901.0

Ứng dụng

  • Firefox 49.0.2
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:49.0) Gecko/20100101 Firefox/49.0
  • URL hỗ trợ: https://support.mozilla.org/1/firefox/49.0.2/Darwin/en-US/

Tiện ích mở rộng

  • Asynchronous Plugin Rendering 2.0 (asyncrendering@mozilla.org)
  • Multi-process staged rollout 1.3 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Đồ họa

  • adapterDescription:
  • adapterDeviceID: 0x6741
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • crashGuards: []
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}]}
  • info: {u'AzureCanvasAccelerated': 1, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'skia', u'ApzWheelInput': 1}
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: Yes
  • webglRenderer: ATI Technologies Inc. -- AMD Radeon HD 6750M OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Thay đổi cài đặt

Linh tinh

  • Người dùng JS: Không
  • Có thể tiếp cận: Không
FredMcD
  • Top 10 Contributor
4266 giải pháp 59806 câu trả lời
Được đăng

Another user reported the same problem. Still not resolved. I called for more help.

Another user reported the same problem. Still not resolved. I called for more help.

Người tạo câu hỏi

Husband continues to get message to update Firefox to 49.0.2. I have tried to update to version 50 but cannot update and clicking on update does not get rid of the 49.0.2 message. . When I click on About Firefox it still shows version 49.0.2.

Husband continues to get message to update Firefox to 49.0.2. I have tried to update to version 50 but cannot update and clicking on update does not get rid of the 49.0.2 message. . When I click on About Firefox it still shows version 49.0.2.
smersh 1 giải pháp 2 câu trả lời
Được đăng

Giải pháp được chọn

FYI - I'm on my iMac 10.11.6 today *MY* FFox updated to 50.0.1 and the problem resolved itself for ME. My wife's account was still getting the 49.0.2 problem.

I quit FF on her account & renamed a subdirectory under her account from: ~/Library/Caches/Mozilla/updates/Applications/Firefox/

  TO:

~/Library/Caches/Mozilla/updates/Applications/WAS-FF

and restarted FF for her. The problem seems to have gone away.

NOTE: FF autorebuilt the ~/Library/Caches/Mozilla/updates/Applications/Firefox/ dir, so it looks like this may have cleaned it all up.

NOTE 2: I had also deleted all the 'Firefox 49.0.2.dmg' files from both of our directories before hand, with no noticeable difference. Whether that helped or not I do not know, but it probably should be the first step. :)

FYI - I'm on my iMac 10.11.6 today *MY* FFox updated to 50.0.1 and the problem resolved itself for ME. My wife's account was still getting the 49.0.2 problem. I quit FF on her account & renamed a subdirectory under her account from: ~/Library/Caches/Mozilla/updates/Applications/Firefox/ TO: ~/Library/Caches/Mozilla/updates/Applications/WAS-FF and restarted FF for her. The problem seems to have gone away. NOTE: FF autorebuilt the ~/Library/Caches/Mozilla/updates/Applications/Firefox/ dir, so it looks like this may have cleaned it all up. NOTE 2: I had also deleted all the 'Firefox 49.0.2.dmg' files from both of our directories before hand, with no noticeable difference. Whether that helped or not I do not know, but it probably should be the first step. :)

Được chỉnh sửa bởi smersh vào

FredMcD
  • Top 10 Contributor
4266 giải pháp 59806 câu trả lời
Được đăng

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know.
smersh 1 giải pháp 2 câu trả lời
Được đăng

thanks.

However, I cannot figure out how to flag my post.

thanks. However, I cannot figure out how to flag my post.
FredMcD
  • Top 10 Contributor
4266 giải pháp 59806 câu trả lời
Được đăng

It was done.

It was done.

Câu trả lời hữu ích

Thanks to smersh for responding to my issue. I was finally able to update my husband's Firefox to version 50.0.1 and the problem seemed to resolve itself.

Thanks to smersh for responding to my issue. I was finally able to update my husband's Firefox to version 50.0.1 and the problem seemed to resolve itself.