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EXTENSIONS, ADD ONS, THEMES GONE AGAIN & again & again!!!

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I changed NOTHING but I still when I opened firefox today, I had NO theme, all my add ons, extensions & themes were GONE AGAIN!!! This keeps happening over & over again. What the hell is the dam cause of this? I did not update because of this mess but still I got this mess anyhow. I already changed my persona, I'm about ready to try chrome! or even IE! I hate both but I'm so dam sick and tired of fighting with firefox!

I changed NOTHING but I still when I opened firefox today, I had NO theme, all my add ons, extensions & themes were GONE AGAIN!!! This keeps happening over & over again. What the hell is the dam cause of this? I did not update because of this mess but still I got this mess anyhow. I already changed my persona, I'm about ready to try chrome! or even IE! I hate both but I'm so dam sick and tired of fighting with firefox!
Đính kèm ảnh chụp màn hình

Giải pháp được chọn

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.


If there is a problem, start your Computer in safe mode and try again.

Starting The Computer In Safe Mode;
Free Online Encyclopedia


These can't get your data back, but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose.

OPIE {web link} Import/Export extension preferences

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  • Delivery Network Acceleration by BitTorrent™
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.91.2 for Mozilla browsers
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  • PDF-XChange Viewer Netscape Gecko Plugin
  • NPWLPG
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  • RealTimes Download Plugin
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  • Adobe Shockwave for Director Netscape plug-in, version 12.2.4.194
  • 5.1.40728.0
  • VLC media player Web Plugin

Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.1; rv:45.0) Gecko/20100101 Firefox/45.0

Thông tin chi tiết

jscher2000
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8693 giải pháp 71060 câu trả lời
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Has this been going on since March, or were things okay in between?

Your previous thread: https://support.mozilla.org/questions/1112493

If this just started again today, have you tried shutting down Windows and starting it up again? After Windows updates and perhaps some crashes, Windows may start up in a mode where Firefox does not have full privileges to your profile folder. A Windows restart nearly always cures this.

Has this been going on since March, or were things okay in between? Your previous thread: https://support.mozilla.org/questions/1112493 If this just started again today, have you tried shutting down Windows and starting it up again? After Windows updates and perhaps some crashes, Windows may start up in a mode where Firefox does not have full privileges to your profile folder. A Windows restart nearly always cures this.
FredMcD
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4246 giải pháp 59390 câu trả lời
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These can't get your data back, but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose.

OPIE {web link} Import/Export extension preferences

These can't get your data back, but will help in the future. These add-ons can be a great help by backing up and restoring Firefox '''[https://addons.mozilla.org/en-US/firefox/addon/febe/ FEBE (Firefox Environment Backup Extension)]''' {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose. '''[https://addons.mozilla.org/en-US/firefox/addon/opie/ OPIE]''' {web link} Import/Export extension preferences

Người tạo câu hỏi

DAM, it erased my reply when I added an image!!!!! Now I'm composing this on notepad.

When I first opened Firefox today I was "greeted" with the dam default theme & ALL my add ons & the themes were GONE AGAIN! This has been going on for MONTHS! I will soon find the "add on" page blank as well for themes & add ons. I've had to take screen shots of it before it goes away AGAIN so I know what I HAD installed!

Firefox must have updated itself because I did NOT update it because EVERYTIME I DO MY EXTENSIONS & THEMES ARE REMOVED! I have already reset my profile, didn't work.

As long as nothing is changed after I have once AGAIN re-installed everything, everything works ok but as soon as anything is changed, boom, there goes my extensions, themes & the add-on page for them goes blank after a short time. Firefox didn't update, it must have been another program. I'll have to set all of them to NOT automatically update perhaps then I can find the troublemaker.


The problem with Alternet has been fixed, it was from an incompatible extension "Adguard".

DAM, it erased my reply when I added an image!!!!! Now I'm composing this on notepad. When I first opened Firefox today I was "greeted" with the dam default theme & ALL my add ons & the themes were GONE AGAIN! This has been going on for MONTHS! I will soon find the "add on" page blank as well for themes & add ons. I've had to take screen shots of it before it goes away AGAIN so I know what I HAD installed! Firefox must have updated itself because I did NOT update it because EVERYTIME I DO MY EXTENSIONS & THEMES ARE REMOVED! I have already reset my profile, didn't work. As long as nothing is changed after I have once AGAIN re-installed everything, everything works ok but as soon as anything is changed, boom, there goes my extensions, themes & the add-on page for them goes blank after a short time. Firefox didn't update, it must have been another program. I'll have to set all of them to NOT automatically update perhaps then I can find the troublemaker. The problem with Alternet has been fixed, it was from an incompatible extension "Adguard".
FredMcD
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4246 giải pháp 59390 câu trả lời
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I see the problem from your second screenshot. Your add-ons did not disappear, they are just being reloaded.

It is possible that there is a problem with the file(s) that store the extensions registry.

Type about:support in the address bar and press enter.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

After, restart Firefox.

See "Corrupt extension files":


You will have to approve the updating one last time.

I see the problem from your second screenshot. Your add-ons did not disappear, they are just being reloaded. It is possible that there is a problem with the file(s) that store the extensions registry. Type '''about:support''' in the address bar and press enter. Under the page logo on the left side, you will see '''Application Basics.''' Under this find '''Profile Folder.''' To its right press the button '''Show Folder.''' This will open your file browser to the current Firefox profile. Now '''Close Firefox.''' Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry. *https://support.mozilla.org/kb/Profiles New files will be created when required. After, restart Firefox. See "Corrupt extension files": *http://kb.mozillazine.org/Unable_to_install_themes_or_extensions *https://support.mozilla.org/kb/Unable+to+install+add-ons ----------- You will have to approve the updating one last time.
FredMcD
  • Top 10 Contributor
4246 giải pháp 59390 câu trả lời
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After the above, if you are still having problems,

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

After the above, if you are still having problems, Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Người tạo câu hỏi

Once AGAIN I have to find & install ALL MY DAM ADD ONS!!!I am SO sick & tired of having to do this every time I open firefox!!! This happens EVERY time ANYTHING IS CHANGED IN FIREFOX!!! I did delete most but not all of the extensions listed below.

I AM SICK OF THE DAM DEFAULT THEME, I have to keep changing it back to lavafox over & over just as I have to keep installing the add ons over & over again. Thank goodness I made a list of all the add ons & the theme I want. This time I AGAIN installed the add ons, I then restarted then had to Again install them!!! this sucks!! & it's too dam salty as well!

I'm ready to delete every dam jason,sqlite, ini in the dam profile folder. Now ALL of these extensions have been deleted!

I had to restore the "logins.json" however.

Now let's see if deleting ALL of those listed extensions will do the trick as I am sick & tired of having to re-re-re-re & re-install all my dam add ons & the theme over & over & over again! I hope the additional images will help you with MY problem, will I have to get rid of the theme? I really do like it.

I installed "opie" but it only backed up 5 of my add ons & not the theme. I have 15 add ons. How can I back up the other stuff like the theme, preferences, cookies etc??? I can't find any way to add these to the backup. Thank you for your help, I'm sorry this is giving me & you so many problems!

Once AGAIN I have to find & install ALL MY DAM ADD ONS!!!I am SO sick & tired of having to do this every time I open firefox!!! This happens EVERY time ANYTHING IS CHANGED IN FIREFOX!!! I did delete most but not all of the extensions listed below. I AM SICK OF THE DAM DEFAULT THEME, I have to keep changing it back to lavafox over & over just as I have to keep installing the add ons over & over again. Thank goodness I made a list of all the add ons & the theme I want. This time I AGAIN installed the add ons, I then restarted then had to Again install them!!! this sucks!! & it's too dam salty as well! I'm ready to delete every dam jason,sqlite, ini in the dam profile folder. Now ALL of these extensions have been deleted! I had to restore the "logins.json" however. Now let's see if deleting ALL of those listed extensions will do the trick as I am sick & tired of having to re-re-re-re & re-install all my dam add ons & the theme over & over & over again! I hope the additional images will help you with MY problem, will I have to get rid of the theme? I really do like it. I installed "opie" but it only backed up 5 of my add ons & not the theme. I have 15 add ons. How can I back up the other stuff like the theme, preferences, cookies etc??? I can't find any way to add these to the backup. Thank you for your help, I'm sorry this is giving me & you so many problems!
FredMcD
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4246 giải pháp 59390 câu trả lời
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sheilach said

I installed "opie" but it only backed up 5 of my add ons & not the theme.

Opie backs up the settings for the add-ons. Nothing else. Febe backs up the whole profile.


Did you Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini ?


Use this link to create a new profile. Test it. Any problem? https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

''sheilach [[#answer-877523|said]]'' <blockquote> I installed "opie" but it only backed up 5 of my add ons & not the theme. </blockquote> Opie backs up the settings for the add-ons. Nothing else. Febe backs up the whole profile. ------------ Did you Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini ? ----------- Use this link to create a new profile. Test it. Any problem? '''https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles'''

Người tạo câu hỏi

Thanks for the info on Opie & Febe, I'll try Febe next.

I did delete ALL those extensions, json, ini including the compatibility.json & all .sqlite but I later had to "restore" the "longins.json". Now I'll have to see if the add ons & theme are all gone again when I re start or change something in Firefox. It's been doing that every time Firefox is changed in any way.

Thanks for the info on Opie & Febe, I'll try Febe next. I did delete ALL those extensions, json, ini including the compatibility.json & all .sqlite but I later had to "restore" the "longins.json". Now I'll have to see if the add ons & theme are all gone again when I re start or change something in Firefox. It's been doing that every time Firefox is changed in any way.
cor-el
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Note that you need to restore both logins.json and key3.db to restore names and passwords stored in the Password Manager.

Note that you need to restore both logins.json and key3.db to restore names and passwords stored in the Password Manager. *https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile

Người tạo câu hỏi

I had removed ALL those extensions but then later I did "restore" the Logins.json. I never removed the "Key3.db as that was not listed to be deleted. I have also already reset my "profile" but still the add ons & theme keep disappearing from the add on list, it claims I don't have any such add ons or themes but as you can see from the image, they are installed but I can no longer access their options or disable them . The last image is what it should look like, I took this screen shot before they disappeared. I can try to again reset the "profile" but that didn't change anything last time I tried that.

I had removed ALL those extensions but then later I did "restore" the Logins.json. I never removed the "Key3.db as that was not listed to be deleted. I have also already reset my "profile" but still the add ons & theme keep disappearing from the add on list, it claims I don't have any such add ons or themes but as you can see from the image, they are installed but I can no longer access their options or disable them . The last image is what it should look like, I took this screen shot before they disappeared. I can try to again reset the "profile" but that didn't change anything last time I tried that.
FredMcD
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There are two things to check

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.


It is possible that there is a problem with the file(s) that store the extensions registry.

Type about:support in the address bar and press enter.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

After, restart Firefox.

See "Corrupt extension files":

There are two things to check '''https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save''' Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software. --------- It is possible that there is a problem with the file(s) that store the extensions registry. Type '''about:support''' in the address bar and press enter. Under the page logo on the left side, you will see '''Application Basics.''' Under this find '''Profile Folder.''' To its right press the button '''Show Folder.''' This will open your file browser to the current Firefox profile. Now '''Close Firefox.''' Delete the extensions.* files (e.g. '''extensions.json''', '''extensions.sqlite''', '''extensions.ini''') and '''compatibility.ini''' in the Firefox profile folder to reset the extensions registry. *https://support.mozilla.org/kb/Profiles New files will be created when required. After, restart Firefox. See "Corrupt extension files": *http://kb.mozillazine.org/Unable_to_install_themes_or_extensions *https://support.mozilla.org/kb/Unable+to+install+add-ons

Người tạo câu hỏi

I AGAIN reset my "profile" & AGAIN searched for & found & re installed my theme & add ons, since I have done this before, I expect to find all my add ons & themes not listed in the "Tools=Add-ons" list again next time I start Windows. If my memory is any good, I don't remember having to find & install everything again the last time I reset the "profile". Perhaps this time it will be different? Thank goodness, I took a screenshot of the "Add on" & "theme" window before they disappeared again. I have already deleted all those files other than the login.json which I later "restored". I needed that one. ;^) DAM, ALL my passwords are now GONE! Good thing I wrote them all down on PAPER.

I AGAIN reset my "profile" & AGAIN searched for & found & re installed my theme & add ons, since I have done this before, I expect to find all my add ons & themes not listed in the "Tools=Add-ons" list again next time I start Windows. If my memory is any good, I don't remember having to find & install everything again the last time I reset the "profile". Perhaps this time it will be different? Thank goodness, I took a screenshot of the "Add on" & "theme" window before they disappeared again. I have already deleted all those files other than the login.json which I later "restored". I needed that one. ;^) DAM, ALL my passwords are now GONE! Good thing I wrote them all down on PAPER.
cor-el
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For the passwords you need the logins.json and key3.db files, so check if you can find them in the profile folder in the "Old Firefox Data" folder on the desktop.

For the passwords you need the logins.json and key3.db files, so check if you can find them in the profile folder in the "Old Firefox Data" folder on the desktop. *https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile

Người tạo câu hỏi

Still having the same DAM problem after "refreshing" firefox I had to install everything AGAIN, all passwords are gone AGAIN, history is GONE AGAIN, I AGAIN changed my "profile", worthless! Now even after "installing" the add-ons AGAIN there is still NOTHING showing in the add-ons window other than get add-ons! I removed a program that was causing firefox to crash, realplayer.exe, Im now using VLC media player. something called "inspector console" keeps popping up another worthless bit of gobblygook.

I cannot change, remove or disable any add-ons since they aren't showing even though they are installed. IF I click on "view recent updates" I can see for now, my add-ons but not for long, next time I open firefox, they will be GONE AGAIN!

Is there any "fix" for this invisible add-ons page? It just keeps getting WORSE!

Still having the same DAM problem after "refreshing" firefox I had to install everything AGAIN, all passwords are gone AGAIN, history is GONE AGAIN, I AGAIN changed my "profile", worthless! Now even after "installing" the add-ons AGAIN there is still NOTHING showing in the add-ons window other than get add-ons! I removed a program that was causing firefox to crash, realplayer.exe, Im now using VLC media player. something called "inspector console" keeps popping up another worthless bit of gobblygook. I cannot change, remove or disable any add-ons since they aren't showing even though they are installed. IF I click on "view recent updates" I can see for now, my add-ons but not for long, next time I open firefox, they will be GONE AGAIN! Is there any "fix" for this invisible add-ons page? It just keeps getting WORSE!
cor-el
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Are you still using the same profile?

Is there only one profile folder?

Is there an "Old Firefox Data" folder on the desktop in case you have used the Firefox Refresh feature?

You can use this button to go to the current Firefox profile folder:

See also:

Are you still using the same profile? Is there only one profile folder? Is there an "Old Firefox Data" folder on the desktop in case you have used the Firefox Refresh feature? You can use this button to go to the current Firefox profile folder: *Help > Troubleshooting Information > Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox See also: *http://kb.mozillazine.org/Recovering_a_missing_profile
FredMcD
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4246 giải pháp 59390 câu trả lời
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Giải pháp được chọn

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.


If there is a problem, start your Computer in safe mode and try again.

Starting The Computer In Safe Mode;
Free Online Encyclopedia


These can't get your data back, but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose.

OPIE {web link} Import/Export extension preferences

Let’s do a full clean re-install; '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link} Save the file. Then '''Close Firefox.''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows:''' C:\Program Files C:\Program Files (x86) '''Mac:''' Open the "Applications" folder. '''Linux:''' Check your user manual. '''Do Not''' remove the profiles folder. Look for, and rename any '''Mozilla''' or '''Firefox''' program folders by adding '''.old''' to them. Do not rename the '''Mozilla Thunderbird''' folder. After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done. --------- If there is a problem, start your '''Computer''' in safe mode and try again. '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]''' -------------------- These can't get your data back, but will help in the future. These add-ons can be a great help by backing up and restoring Firefox '''[https://addons.mozilla.org/en-US/firefox/addon/febe/ FEBE (Firefox Environment Backup Extension)]''' {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose. '''[https://addons.mozilla.org/en-US/firefox/addon/opie/ OPIE]''' {web link} Import/Export extension preferences

Người tạo câu hỏi

I wish this page would Not delete my post before I'm finished with it! Now I'm composing it on notepad!

I "refreshed" firefox & lost everything! no history, no bookmarks, no passwords, no theme, no add-ons, a royal PAIN! lucky I have everything written down or have a image of the now worthless "add-ons" window that keeps disappearing. There was NO "Old firefox data" folder on the desktop.

I reinstalled everything yet AGAIN, I found my "profile" folder & found 6 profiles, one was empty so I deleted it.

I suppose I'll have to make yet another useless "profile" then delete the old profiles again. They range in date from Jan. to june of this year. How did they pop up again? They had been DELETED!

If that fails & I expect it will, it always has, I'll try the "clean reinstall" mess & go through this horror yet again! I downloaded "OPIE" to backup passwords, extensions, add-ons etc IF I can EVER get this mess fixed! I am spending too much time trying to fix firefox!

I wish this page would Not delete my post before I'm finished with it! Now I'm composing it on notepad! I "refreshed" firefox & lost everything! no history, no bookmarks, no passwords, no theme, no add-ons, a royal PAIN! lucky I have everything written down or have a image of the now worthless "add-ons" window that keeps disappearing. There was NO "Old firefox data" folder on the desktop. I reinstalled everything yet AGAIN, I found my "profile" folder & found 6 profiles, one was empty so I deleted it. I suppose I'll have to make yet another useless "profile" then delete the old profiles again. They range in date from Jan. to june of this year. How did they pop up again? They had been DELETED! If that fails & I expect it will, it always has, I'll try the "clean reinstall" mess & go through this horror yet again! I downloaded "OPIE" to backup passwords, extensions, add-ons etc IF I can EVER get this mess fixed! I am spending too much time trying to fix firefox!
jscher2000
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Thanks for the little screen shot. The profile folders that have long numbers toward the end of the name would have been created as part of the Refresh. How were the other profile folders created, especially the recent "Sheila 2" and "Sheila 4" profiles?

Thanks for the little screen shot. The profile folders that have long numbers toward the end of the name would have been created as part of the Refresh. How were the other profile folders created, especially the recent "Sheila 2" and "Sheila 4" profiles?
jscher2000
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By the way, try not to install the full theme the next time if it hasn't been updated in the past few months. Some of those stopped working correctly with internal Firefox pages.

By the way, try not to install the full theme the next time if it hasn't been updated in the past few months. Some of those stopped working correctly with internal Firefox pages.
FredMcD
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4246 giải pháp 59390 câu trả lời
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OPIE can Import/Export extension preferences FEBE saves your profile.


When you refresh Firefox, the old profile is automatically moved to the Old Firefox folder on the desktop. The folder is created if there isn't one already.


I see from your screenshot that you have 3 profiles last accessed in May.

OPIE can Import/Export '''extension''' preferences FEBE saves your profile. ----------- When you refresh Firefox, the old profile is automatically moved to the Old Firefox folder on the desktop. The folder is created if there isn't one already. ----------- I see from your screenshot that you have 3 profiles last accessed in May.