Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

html5

  • 7 trả lời
  • 7 gặp vấn đề này
  • 6 lượt xem
  • Trả lời mới nhất được viết bởi JAkutenshi

more options

Hi (I don't know english good, sorry), I have a strange trouble with html5. It's started yesterday evening, after update 10.04.2015, I'm using FF Dev. Edition (aurora). Videos in html5 with H.264/mp4 showing as black retangle (example in attached). I trying own page with html5. It's not working too, but "Your browser does not support H.264/MP4." didn't written, just black rectangle. I'm trying ogg, and it's work. Before the update all worked fine, I have watched video in html5 only. Whats I doing wrong or it's bug from the last update? In FireFox (not aurora, not beta), I can watching html5 fine, all my codecs installed on PC. Thanks.

UPD1 : Patch 39.0a2 (2015-04-11), problem is actual yet.

Hi (I don't know english good, sorry), I have a strange trouble with html5. It's started yesterday evening, after update 10.04.2015, I'm using FF Dev. Edition (aurora). Videos in html5 with H.264/mp4 showing as black retangle (example in attached). I trying own page with html5. It's not working too, but "Your browser does not support H.264/MP4." didn't written, just black rectangle. I'm trying ogg, and it's work. Before the update all worked fine, I have watched video in html5 only. Whats I doing wrong or it's bug from the last update? In FireFox (not aurora, not beta), I can watching html5 fine, all my codecs installed on PC. Thanks. UPD1 : Patch 39.0a2 (2015-04-11), problem is actual yet.
Đính kèm ảnh chụp màn hình

Được chỉnh sửa bởi JAkutenshi vào

Giải pháp được chọn

Hm, ok, I think i found silution: Advanced -> general -> "Use hardware acceleration when available" to off. I'll try update video drivers... But it helped me : https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems Thanks!

Second answer is also actual:"Also, how can I totally remove FF from my PC? If I just reinstall, my old settings is still here."

Đọc câu trả lời này trong ngữ cảnh 👍 1

Tất cả các câu trả lời (7)

more options

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

more options

FredMcD said

If you have problems with current Shockwave Flash plugin versions then check this:
  • see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
  • disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:


Hmm... I said that problem with html5 player, not with flash (last was disabled). Now it's not working yet and I just don't know whats going on

more options

Did you check for updates?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

more options

FredMcD said

Did you check for updates? Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

Yea, when I reloaded with Safe Mode I can watch videos in html5, problem dissapear... Bit, what's wrong? Addons? I'm refresh my browser and delete all addons... What must doing next? Also, how can I totally remove FF from my PC? If I just reinstall, my old settings is still here. May be, totally removing will help me?

more options

Giải pháp được chọn

Hm, ok, I think i found silution: Advanced -> general -> "Use hardware acceleration when available" to off. I'll try update video drivers... But it helped me : https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems Thanks!

Second answer is also actual:"Also, how can I totally remove FF from my PC? If I just reinstall, my old settings is still here."

more options

JAkutenshi said

"Also, how can I totally remove FF from my PC? If I just reinstall, my old settings is still here."

The Firefox program is in a folder in the computers Programs Folder. User profiles are kept in separate folders in the users folder.

more options

Thank you a lot, FredMcD! ^_^ Have a nice day~