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Firefox crashes

  • 3 trả lời
  • 1 gặp vấn đề này
  • 9 lượt xem
  • Trả lời mới nhất được viết bởi FredMcD

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Hi, Firefox crashes about 4 times a day. Here are the crash details: AdapterDeviceID: 0x041e AdapterDriverVersion: 10.18.10.3412 AdapterSubsysID: 06221028 AdapterVendorID: 0x8086 Add-ons: showpassword%40pratikpoddar:1.7,%7B2e17e2b2-b8d4-4a67-8d7b-fafa6cc9d1d0%7D:1.2.7.0,service%40touchpdf.com:1.17,SkipScreen%40SkipScreen:0.7.2,%7B5F590AA2-1221-4113-A6F4-A4BB62414FAC%7D:0.45.8.20130519.3,%7B6e84150a-d526-41f1-a480-a67d3fed910d%7D:1.5.6,%7BF8A55C97-3DB6-4961-A81D-0DE0080E53CB%7D:1.0.7,%7BE0B8C461-F8FB-49b4-8373-FE32E9252800%7D:5.9.1,%7B9EB34849-81D3-4841-939D-666D522B889A%7D:1.5.7.158,LogMeInClient%40logmein.com:1.0.0.1091,ClassicThemeRestorer%40ArisT2Noia4dev:1.2.6.1,%7B0545b830-f0aa-4d7e-8820-50a4629a56fe%7D:25.5,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:34.0,officelaunch%40microsoft.com:1.0,%7B7affbfae-c4e2-4915-8c0f-00fa3ec610a1%7D:5.74.1.10244,%7B82AF8DCA-6DE9-405D-BD5E-43525BDAD38A%7D:7.3.16540.9015 AvailablePageFile: 6247395328 AvailablePhysicalMemory: 925745152 AvailableVirtualMemory: 155414528 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 82182144 BreakpadReserveSize: 41943040 BuildID: 20141125180439 CrashTime: 1418074426 EMCheckCompatibility: true Email: alan.segal@segallawoffice.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1417620982 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x041e, AdapterSubsysID: 06221028, AdapterDriverVersion: 10.18.10.3412 D2D? D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ OOMAllocationSize: 12288 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 10005 StartupTime: 1418064779 SystemMemoryUsePercentage: 89 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 17003790336 TotalPhysicalMemory: 8502849536 TotalVirtualMemory: 4294836224 URL: http://www.boston.com/ Vendor: Mozilla Version: 34.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Please help. Alan

Tất cả các câu trả lời (3)

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hello alan, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

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Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 11.0.9 Adobe PDF Plug-In For Firefox and Netscape 11.0.01

Shockwave Flash 15.0 r0 Shockwave Flash 12.0 r0 Shockwave Flash 11.2 r202

Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player v15.0.0. 239 http://get.adobe.com/flashplayer/ Shockwave Director v12.1.4.154 http://get.adobe.com/shockwave/

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Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.