Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Logon failure: unknown user name or bad password

  • 2 trả lời
  • 3 gặp vấn đề này
  • 1 lượt xem
  • Trả lời mới nhất được viết bởi S3an

more options

I've been using Thunderbird without issue for business for nearly eight years now. I currently run it on a lap top with Windows 7 Pro. There is only one account/e-mail address on Thunderbird.

This morning when I went to check my e-mail I was prompted for my password then received the error "Sending of password did not succeed. Mail server exchange.company.com responded: Logon failure: unknown user name or bad password." I retried the password, restarted Thunderbird and tried it again but still received the same error. I sent a test e-mail from Thunderbird which went through just fine. I'm also able to log on to the exchange server via web browser and I am able to send and receive e-mail on my mobile device.

I've cleared all of the saved passwords from Thunderbird and I've verified the account settings but I'm still unable to download any e-mail to Thunderbird.

Apart from deleting the account, I'm not really sure what to do here. Any help would be much appreciated!! Thanks.

I've been using Thunderbird without issue for business for nearly eight years now. I currently run it on a lap top with Windows 7 Pro. There is only one account/e-mail address on Thunderbird. This morning when I went to check my e-mail I was prompted for my password then received the error "Sending of password did not succeed. Mail server exchange.company.com responded: Logon failure: unknown user name or bad password." I retried the password, restarted Thunderbird and tried it again but still received the same error. I sent a test e-mail from Thunderbird which went through just fine. I'm also able to log on to the exchange server via web browser and I am able to send and receive e-mail on my mobile device. I've cleared all of the saved passwords from Thunderbird and I've verified the account settings but I'm still unable to download any e-mail to Thunderbird. Apart from deleting the account, I'm not really sure what to do here. Any help would be much appreciated!! Thanks.

Giải pháp được chọn

The problem was solved. Apparently the POP stack had to be reset from the Exchange side.

Hopefully this helps someone in the future...

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (2)

more options

I just noticed that I get an error message that reads "Sending of username did not succeed." as well. So it's bot the username and password.

more options

Giải pháp được chọn

The problem was solved. Apparently the POP stack had to be reset from the Exchange side.

Hopefully this helps someone in the future...