Can't get notifications in an ActiveSync email account
Hi. I set up an ActiveSync email account with outlook.com, set it to check for emails every 5 minutes, set it as a default email, and enabled display notifications for new messages.
The problem is that I only get new mail (and sometimes notifications too) for the mail that comes in the Inbox folder. For all other folders (I have a lot of them), I have to manually open the folder in the Mail app, and click Refresh to receive new mail.
Tất cả các câu trả lời (3)
Hi, John!
This problem seems to occur sometimes on my device; perhaps this is some problem with the way the phone is communicating with Microsoft's Exchange ActiveSync servers.
For now, though: you can use the phone's IMAP+SMTP capability to handle your Outlook.com mail. You can use it is an excellent alternative to ActiveSync while I attempt to research this issue further.
- Launch the Email app
- Tap the three-bar menu button in the top left corner
- In the bottom-right corner, tap the gear icon
- Tap "Add Account"
- Tap "Manual setup"
- Follow the instructions at Microsoft's website for "Apps that support IMAP and SMTP"
I hope that helps you! Please feel free to post back with more questions.
Hi. Yes I eventually ended up doing that. But the notification problem still exists.
I've set to check for new mail every 5 minutes, but I still get delayed notifications - if at all I get any. This problem also exists in other apps. For instance, I don't get SMS notifications in most cases.
I've started another thread for this though (https://support.mozilla.org/en-US/questions/1020667?esab=a&s=&r=2&as=s).
Được chỉnh sửa bởi John Bupit vào
This is quite odd indeed; I'm afraid it is some Firefox OS bug but I'm not sure.