Hi

This support article should help:

https://support.mozilla.org/en-US/kb/customize-items-on-firefox-new-tab-page

Linked article does not help.

Add a shortcut

 If you have an empty tile:
       > I do not have an empty tile
 If you don't have an empty tile:
   You can edit an existing Shortcut to show a new title and URL.
   Hover the mouse pointer over an existing Shortcut that you no longer need.
       > I do not have an existing shortcut

. I do not have any tiles on the homepage. Please see the included screenshot of original post.

Can you try going to settings -> Home -> Check Sponsored Shortcuts. This should give you an empty tile. Add a shortcut to that empty tile, then uncheck Sponsored Shortcuts. You should see the Add Shortcut button with the plus now.

This is a current workaround, the relevant bug report for this issue is https://bugzilla.mozilla.org/show_bug.cgi?id=1940558.

Unfortunately, this did not fix the issue. I checked the "Sponsored Shortcuts" option, but the home page remained unchanged. No empty tiles or any tiles at all. I tried turning on and off the various options, but nothing was able to make the tiles appear.

Same here. I was having trouble with the cursor freezing intermittently. Later that day, bookmarks, extensions and homepage shortcuts were missing. So I'm trying to address one problem at a time. I tried the suggestions above and like rosgaajania, I couldn't get them to do anything at all. Would Mozilla folks please look into this problem and come up with a fix? Apparently, this is a new problem, with which our community members can't help. BTW, to emphasize, I did not erase the tiles. They just vanished along with other browser features.

Hi rosgaajanla,

Looks like you're impacted by this issue. Fortunatley, this is already on the team's radar and it's currently ranked as P1 so I'm hopeful we can get an update soon. Please, hang in there!

Hi rosgaajanla,

This issue should've been fixed by now. Can you confirm if it's fixed from your end?

Same problem.

Firefox Home Content Settings are correct. "Shortcuts" is checked with option for 4 rows. FYI, everything else works on New Tab including Web Search, Weather, and Recommended Stories (if I check that box, but I choose not to). The only thing not working is no shortcut tiles.

I can confirm that this issue is now partially fixed on version 144.0. The issue still occurs when sponsored shortcuts are disabled, but enabling them allows the creation of new shortcuts. After creating a shortcut, the sponsored shortcuts can be disabled. Deleting all of the shortcuts when sponsored shorcuts are disabled still causes the same issue.

This resolved the issue for me, but having to use a workaround every time is not ideal.