Firefox frozen
Last night, all of a sudden, I get what appears to be the start of the Firefox browser, which I have used daily for as long as I can remember. In desperation to read my email, I went to Google Chrome and Gmail. But I have all my bookmarks with you. How do I get back in?
Paul Gilje [exited email and phone# from public community support forum]
James (doing minimal support dowdays) மூலமாக திருத்தப்பட்டது
All Replies (1)
Hi Paul, could you test in Firefox's Troubleshoot Mode? In that mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.
If Firefox is running:
You can restart Firefox in Troubleshoot Mode using either:
- "3-bar" menu button > Help > Troubleshoot Mode...
- (menu bar) Help menu > Troubleshoot Mode...
and OK the restart. A small dialog should appear. Click the Open button.
If that is not possible:
With Firefox closed, hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click the Open button.
Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings.
Any improvement?
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