Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

Change Primary Mail

பயர்பாக்ஸ் Edit account details
Konstantina Papadea replied
Josef Lucic
Josef Lucic

Hello,

I have a problem verifying a secondary email address for my Mozilla Account.

Whenever I click "Send verification code", the website confirms that the code has been sent, but I never receive any email.

I have already ruled out the usual causes:

The mailbox is working correctly. I receive emails from other senders without any problems. I checked the Inbox, Spam and Junk folders. I waited for more than 30 minutes and tried multiple times. I tested with different browsers and private browsing mode.

Most importantly, I tested two completely different email providers:

[email removed to protect user's privacy] (STRATO) [email removed to protect user's privacy] (Telekom Germany)

The verification email is not delivered to either address.

Hello, I have a problem verifying a secondary email address for my Mozilla Account. Whenever I click "Send verification code", the website confirms that the code has been sent, but I never receive any email. I have already ruled out the usual causes: The mailbox is working correctly. I receive emails from other senders without any problems. I checked the Inbox, Spam and Junk folders. I waited for more than 30 minutes and tried multiple times. I tested with different browsers and private browsing mode. Most importantly, I tested two completely different email providers: [email removed to protect user's privacy] (STRATO) [email removed to protect user's privacy] (Telekom Germany) The verification email is not delivered to either address.

Konstantina Papadea மூலமாக திருத்தப்பட்டது

All Replies (1)

Konstantina Papadea
Konstantina Papadea
  • Top 25 Contributor
  • Moderator
Mozilla Staff

Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

P.S I removed your emails to protect your privacy as this is a public forum.

கேள்வி எழுப்பு

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.