Thunderbird Community Forum

To Whom it concerns, It has been about 4-5 days since I can't receive my e-mail. I have e-mail you different times with errors coming up. When I open my mail since yesterday an error now says error with acct. cray9@oh.rr.com. Another error occurred with the POP3mail server. The mailbox closes. Then a box comes up Thunder Bird crash reporter then I can put why and then restart my e-mail. It does try to load my e-mail then stops. And now my password box doesn't come up to put my password in. Last it says connection to mail.twc.com was reset then once again the mailbox closes. Please help, I have been a customer with Thunder Bird for years. Thank you!!

I create a new address book in Thunderbird. I add several email addresses to that book. I close Thunderbird at the end of the day. When I open Thunderbird the next day, the new address book has disappeared. Any idea what I am doing wrong, missing?

After running an update, when launching Thunderbird it says "Your computer must be restarted to complete a previous upgrade of Thunderbird. Do you want to reboot now?". Rebooting does nothing, I'm prompted with the same message. Tried re-installing the latest version - it gives me the same error message before re-installying, and also un-installing the version I have on my PC - it also prompts me to restart to finish the earlier upgrade.

Hi, I have multiple email accounts. To access the passwords there is now a prompt asking for an email and password- some 'identity'.

How do I know/guess what that might be?

v128.14

Thanks David Lawrie

I Shift/Deleted an email in my UNREAD search folder, & all emails in the folder disappeared, as well as the same unread emails in my Inbox. This happened twice in the last few months, with two different accounts (personal and business), both times on the UNREAD search folder. The emails are still in the profile - i opened the profile in Notepad and searched for them. I've given up on trying to get them back into the Inbox (spent several hours with aid from AI), but would like to continue to use Shift/Delete withut this happening. Thanks. Geoff

I've been trying to find a way of synchronising Thunderbird data, principally addressbooks, messages and calendar data, between several PCs. I've tried to do this with a file synchronisation program called Allway Sync but it's become clear it's not just a case of copying changed data between the profiles of the different systems.

It seems the only way to do it is by exporting the profile data to a zip file then importing it to the other systems. That would be a rather clunky solution but I could live with it. However the size of the profile folder on my main workstation is now around 5GB so that doesn't appear to be possible.

I should be extremely grateful for any suggestions on how to accomplish the synchronisation if it is at all possible.

My main workstation is running Windows 7 Professional SP1. The others are running Windows 10 Home and Windows 10 Professional

Hi folks, I'm managing a group of users, all using Thunderbird as email clients. I want to disable the users ability to ask for read receipts. I have succeeded to disable read receipt confirmation in a policies.json file, but I also want to block the users from asking for read receipts. I have scanned the different options, but nothing that seems suitable exist.

I would be grateful for help here.

Best regards,

Peter

I don't know what to do when February 29 is in my calendar, 2026 is not a leap year. I've found nothing to help me. I have the latest version if Thunderbird. Thanks

Hello,

we have a reproducible issue in Thunderbird when forwarding emails with attachments.

Environment: Windows 11 Professional Thunderbird version 152.0 (The issue also occurred in the previous Thunderbird version) POP3 account Mail provider Strato AVG Business Antivirus installed, but the issue also occurs after testing AVG related settings Issue occurs with different attachment types and sizes, for example PDF and DXF files

Steps to reproduce:

1. Open an email with an attachment. 2. Forward the email using Forward Inline. 3. Add recipient and some text. 4. Save the message as draft. 5. The first save works. 6. Save the same draft again, with or without changing the text.

Actual result: The second save fails with an error message similar to:

“Your message cannot be saved as a draft. There was an error attaching [filename]. Please check if you have sufficient access rights to the file.”

Expected result: The draft should save repeatedly without an attachment error.

Important observations: The problem occurs with all tested attachments, not only one specific file. The file size does not seem to be the cause. The issue also occurred with a small DXF attachment of about 355 KB. The issue also occurs in Thunderbird Troubleshoot Mode. The issue still occurred after creating a new Thunderbird POP3 profile and downloading the remaining emails again from the Strato POP3 mailbox. Changing the draft folder did not solve the issue. Removing temporary Drafts files and rebuilding the Drafts index did not solve the issue. The issue originally appeared to be related to AVG, but later tests showed that AVG is not the main cause. If the automatically inherited attachment is removed from the forwarded message and then manually dragged again from the original email into the draft, the draft can be saved without problems. Changing forwarding mode from Forward Inline to Forward as Attachment solves the issue.

Conclusion: This looks like a Thunderbird issue with automatically inherited attachments in inline forwarded messages. The first draft save works, but on the second save Thunderbird seems unable to reprocess or resolve the inherited attachment and shows a misleading access rights error.

We would appreciate any advice on how to further troubleshoot or resolve this issue. If this is a known bug, we would also be grateful for any information regarding a planned fix or available workaround. We are happy to provide additional information, screenshots or perform further tests if needed.

I'm on a new Windows 11 desktop with two monitors. Everything's been working just fine up until around 26th April (two weeks ago) when the native Thunderbird new mail notifications started appearing in my second monitor, rather than my main display. I had made no changes at all myself.

I've been through all the fixes suggested via Google (toggling the displays; checking Windows notification settings), but none of those fixes have made any difference. I switched to using Windows system notifications for a while, but I really don't like them.

Might this be something in a Thunderbird update itself? It just doesn't seem to be detecting the primary monitor at all. All my other app notifications continue to show on the primary display.

Has anyone else encountered this or have any other solutions I could try?

Thanks, Averill

My machine Intel i3 6100, 16g of ddr4, windows 10. 250 gb ssd +1 tb mech hard drive

Over the last week or so, I call up Thunderbird then when I click on anything, it just comes back "Not responding" Any ideas?

Thanks in advance Tony Sneath

All of a sudden every time I open something in an email it automatically creates a new tab. When I delete what I have open it takes me out of my email account and I have to delete the tab to get back to my remaining emails. I have changed nothing so I am confused as to why it has recently changed.

Someone suggested BetterBird would be better for me than Thunderbird, but I'm not sure it was the right decision. They said I should be able to just open Thunderbird and it should work as they have the same base code, but it doesn't. Any ideas? I have 8 email accounts, so I'd hate to start from scratch.

Why do I get unwelcome changes with thunderbird? For some time now emails do automatically open when thy down load. Today when I click on an email to open the Bold print stays. So doesn't show as an already read. Like Thunderbird but may have to look else where if I have these annoying problems just pop up. Help................. John

When I try to access my e-mails I am getting message." Login to server pop.tiscali.co.uk with username ken.kencole@tiscali.co.uk failed." Nothing I do helps

When I try to delete mail from Deleted folder (even if there is just 1 email), the thuderbird gets unresponsive. Same when i try to select few emails (headers) for deletion or moving to another folder. Running on Windows 11

Hello, It's been a few days Thunderbird freezes when I want to save a message on the computer (save as). When I close the saving window which is not responding, it automatically saves the message on my desktop. The file where the last message was successfully saved is still existing so I don't think it is a path problem. I have tried to restart it without the add-on but it doesn't change anything. And it is up-to-date. Anyone knows what the problem could be? Thank you! Estelle

People are not receiving my emails. I am receiving other peoples emails. I am using Linux Mint 22 and Thunderbird 140.11.1esr. If I send an email and look in the sent folder, it shows that it has been sent. If I log into my Bell Webmail portal and check the sent folder there, it shows that the email has been sent. But no one gets my emails. If I send an email from my Bell Webmail portal, people receive that email. I have re-installed Thunderbird and allowed Thunderbird to autofil the incoming and outgoing server information after entering my user name and password. No change. I have contacted Bell my internet provider and they have told me that because I can send from the Webmail portal and not from my Desktop, it is a Thunderbird problem. It seems that this problem may have start just after Thunderbird received an update about 2-4 weeks ago. It has been around a month since the last time I had a back and forth email exchange. Searching the forum has been difficult to find an issue similar to mine. Any help would be appreciated. Robert

Until recently the folder pane could be sized or hidden via the double-headed arrowed cursor. Shortly after the 151.0.1 update this stopped working. All suggested solutions have not worked. A full uninstall (Revo Uninstall) and completely new profile has not fixed the problem. Folder pane only responds to the menu setting and is only Open/close but no sizing.