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Firefox keeps crashing and I get a message saying it is still running but won't work. Error code below. This

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Firefox keeps crashing and I get a message saying it is still running but won't work. Error code below. This has been happening for 4 weeks or so. Can anyone help? I've always liked Firefox but this is beginning to cause problems. I run W11 on a Dell laptop and always keep Firefox updated. Thanks very much for any help. Hugh, UK

AdapterDeviceID: 0x46a6 AdapterDriverVersion: 32.0.101.6078 AdapterSubsysID: 0b4a1028 AdapterVendorID: 0x8086 AvailablePageFile: 10324484096 AvailablePhysicalMemory: 4125917184 AvailableVirtualMemory: 138531004243968 BackgroundTaskMode: 0 BuildID: 20250806102122 CPUMicrocodeVersion: 0x435 ContentSandboxCapable: 1 ContentSandboxLevel: 8 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1754981282 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1754667498 LastInteractionDuration: 68 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Windows":["ucrtbase.dll","apisethost.appexecutionalias.dll","CryptoWinRT.dll","windows.internal.shell.broker.dll","PCShellCommonProxyStub.dll","linkinfo.dll","ntshrui.dll","directmanipulation.dll","explorerframe.dll","Windows.Globalization.dll","twinapi.dll","Windows.UI.Immersive.dll","wsock32.dll","wpnapps.dll","container.dll","daxexec.dll","Windows.UI.dll","Windows.System.Launcher.dll","Windows.FileExplorer.Common.dll","dataexchange.dll","AppXAllUserStore.dll","ondemandconnroutehelper.dll","Bcp47Langs.dll","Windows.ApplicationModel.dll","textinputframework.dll","cscapi.dll","wininet.dll","msimg32.dll","windows.staterepositoryclient.dll","wscapi.dll","NapiNSP.dll","nlansp_c.dll","ktmw32.dll","windows.staterepositorycore.dll","OneCoreCommonProxyStub.dll","Windows.Security.Integrity.dll","AudioSes.dll","OneCoreUAPCommonProxyStub.dll","capauthz.dll","Windows.StateRepositoryPS.dll","CoreUIComponents.dll","twinapi.appcore.dll","iertutil.dll","MMDevAPI.dll","srvcli.dll","winrnr.dll","npmproxy.dll","WTDSENSOR.dll","version.dll","wshbth.dll","winhttp.dll","avrt.dll","mscms.dll","rasadhlp.dll","netprofm.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","FWPUCLNT.DLL","taskschd.dll","directxdatabasehelper.dll","winnsi.dll","msvcp110_win.dll","policymanager.dll","Microsoft.Internal.WarpPal.dll","DWrite.dll","dcomp.dll","CoreMessaging.dll","uxtheme.dll","wtsapi32.dll","DXCore.dll","dxgi.dll","dwmapi.dll","propsys.dll","dbghelp.dll","windows.storage.dll","dbgcore.dll","winmm.dll","netutils.dll","IPHLPAPI.DLL","dnsapi.dll","rsaenh.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","cryptsp.dll","CRYPTBASE.dll","msasn1.dll","ntasn1.dll","ncrypt.dll","devobj.dll","cfgmgr32.dll","winsta.dll","umpdc.dll","powrprof.dll","bcrypt.dll","profapi.dll","gdi32full.dll","wintrust.dll","bcryptPrimitives.dll","KERNELBASE.dll","win32u.dll","crypt32.dll","msvcp_win.dll","WinTypes.dll","nsi.dll","clbcatq.dll","combase.dll","kernel32.dll","shlwapi.dll","msvcrt.dll","shell32.dll","user32.dll","ole32.dll","psapi.dll","msctf.dll","sechost.dll","imagehlp.dll","SHCore.dll","imm32.dll","rpcrt4.dll","gdi32.dll","advapi32.dll","oleaut32.dll","setupapi.dll","ws2_32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","gkcodecs.dll","nss3.dll","freebl3.dll","mozglue.dll","softokn3.dll","lgpllibs.dll"],"Bitdefender SRL":["bdhkm64.dll","gemmauf64.dll"],"Microsoft Windows Software Compatibility Publisher":["VCRUNTIME140.dll","msvcp140.dll","VCRUNTIME140_1.dll"]} MozCrashReason: Shutdown hanging at step XPCOMWillShutdown. Something is blocking the main-thread. Notes: FP(D10-L1000-W0000100-T01) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x25a2, AdapterSubsysID2: 0b4a1028, AdapterDriverVersion2: 32.0.15.6641DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerStorageIsNetworkResource: 0 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 32542 ShutdownProgress: profile-before-change-telemetry ShutdownReason: AppClose StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1754981194 SubmittedFrom: Client SystemMemoryUsePercentage: 75 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20250806102122","version":"141.0.3","vendor":"Mozilla","displayVersion":"141.0.3","platformVersion":"141.0.3","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16069,"virtualMaxMB":134217728,"cpu":{"isWindowsSMode":false,"count":20,"cores":14,"pcount":12,"mcount":0,"ecount":8,"vendor":"GenuineIntel","name":"12th Gen Intel(R) Core(TM) 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igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"32.0.101.6078","driverDate":"9-13-2024","GPUActive":true},{"description":"NVIDIA GeForce RTX 3050 Laptop GPU","vendorID":"0x10de","deviceID":"0x25a2","subsysID":"0b4a1028","RAM":4096,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_00d342f7425b3af0\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_00d342f7425b3af0\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_00d342f7425b3af0\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_00d342f7425b3af0\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_00d342f7425b3af0\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_00d342f7425b3af0\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_00d342f7425b3af0\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_00d342f7425b3af0\\nvldumd.dll","driverVendor":null,"driverVersion":"32.0.15.6641","driverDate":"12-9-2024","GPUActive":false}],"monitors":[{"screenWidth":3840,"screenHeight":2160,"defaultCSSScaleFactor":1.875,"contentsScaleFactor":1,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"disabled:FEATURE_FAILURE_DISABLED","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Bitdefender 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Failed downloading via ServiceRequest, status: 0, channelStatus: 2152398878, errorCode: 2, reason: error","media.gmp-gmpopenh264.lastUpdate":1742575238,"media.gmp-widevinecdm.lastInstallStart":1742982282,"media.gmp-widevinecdm.lastDownload":1742575240,"media.gmp-widevinecdm.lastDownloadFailed":1742982282,"media.gmp-widevinecdm.lastDownloadFailReason":"Error: Failed downloading via ServiceRequest, status: 0, channelStatus: 2152398878, errorCode: 2, reason: error","media.gmp-widevinecdm.lastUpdate":1742575240,"media.gmp-manager.lastCheck":1751046668,"media.gmp-manager.lastEmptyCheck":1751046668,"network.http.microsoft-entra-sso.enabled":false,"network.trr.strict_native_fallback":false,"privacy.donottrackheader.enabled":true,"signon.firefoxRelay.feature":"enabled","widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":8,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"dlsource":"mozillaci"},"defaultSearchEngine":"other-Startpage - English","defaultSearchEngineData":{"loadPath":"[addon]{20fc2e06-e3e4-4b2b-812b-ab431220cada}","name":"Startpage - 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Protect your data as you search and browse: tracker blocking, smarter encryptio","name":"DuckDuckGo Privacy Essentials","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19385,"signedState":2,"signedTypes":"[2,1]","quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"formautofill@mozilla.org":{"version":"1.0.1","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"addons-search-detection@mozilla.com":{"version":"2.0.0","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"","name":"Add-ons Search Detection","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"webcompat@mozilla.org":{"version":"141.3.0","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"newtab@mozilla.org":{"version":"141.1.0","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"","name":"New Tab","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.4.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19385,"updateDay":19385},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"2.6.0","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2891.0","userDisabled":false,"applyBackgroundUpdates":1}}},"services":{"accountEnabled":true,"syncEnabled":true}} Throttleable: 1 TotalPageFile: 26512969728 TotalPhysicalMemory: 16849293312 TotalVirtualMemory: 140737488224256 URL: https://www.thinkinganglicans.org.uk/ UptimeTS: 884.87582 UtilityProcessStatus: Running Vendor: Mozilla Version: 141.0.3 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 

AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

XPCOMSpinEventLoopStack: default: PreferencesWriter::Flush useragent_locale: en-GB This report also contains technical information about the state of the application when it crashed.

Firefox keeps crashing and I get a message saying it is still running but won't work. Error code below. This has been happening for 4 weeks or so. Can anyone help? I've always liked Firefox but this is beginning to cause problems. I run W11 on a Dell laptop and always keep Firefox updated. Thanks very much for any help. Hugh, UK ------------------ AdapterDeviceID: 0x46a6 AdapterDriverVersion: 32.0.101.6078 AdapterSubsysID: 0b4a1028 AdapterVendorID: 0x8086 AvailablePageFile: 10324484096 AvailablePhysicalMemory: 4125917184 AvailableVirtualMemory: 138531004243968 BackgroundTaskMode: 0 BuildID: 20250806102122 CPUMicrocodeVersion: 0x435 ContentSandboxCapable: 1 ContentSandboxLevel: 8 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1754981282 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1754667498 LastInteractionDuration: 68 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Windows":["ucrtbase.dll","apisethost.appexecutionalias.dll","CryptoWinRT.dll","windows.internal.shell.broker.dll","PCShellCommonProxyStub.dll","linkinfo.dll","ntshrui.dll","directmanipulation.dll","explorerframe.dll","Windows.Globalization.dll","twinapi.dll","Windows.UI.Immersive.dll","wsock32.dll","wpnapps.dll","container.dll","daxexec.dll","Windows.UI.dll","Windows.System.Launcher.dll","Windows.FileExplorer.Common.dll","dataexchange.dll","AppXAllUserStore.dll","ondemandconnroutehelper.dll","Bcp47Langs.dll","Windows.ApplicationModel.dll","textinputframework.dll","cscapi.dll","wininet.dll","msimg32.dll","windows.staterepositoryclient.dll","wscapi.dll","NapiNSP.dll","nlansp_c.dll","ktmw32.dll","windows.staterepositorycore.dll","OneCoreCommonProxyStub.dll","Windows.Security.Integrity.dll","AudioSes.dll","OneCoreUAPCommonProxyStub.dll","capauthz.dll","Windows.StateRepositoryPS.dll","CoreUIComponents.dll","twinapi.appcore.dll","iertutil.dll","MMDevAPI.dll","srvcli.dll","winrnr.dll","npmproxy.dll","WTDSENSOR.dll","version.dll","wshbth.dll","winhttp.dll","avrt.dll","mscms.dll","rasadhlp.dll","netprofm.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","FWPUCLNT.DLL","taskschd.dll","directxdatabasehelper.dll","winnsi.dll","msvcp110_win.dll","policymanager.dll","Microsoft.Internal.WarpPal.dll","DWrite.dll","dcomp.dll","CoreMessaging.dll","uxtheme.dll","wtsapi32.dll","DXCore.dll","dxgi.dll","dwmapi.dll","propsys.dll","dbghelp.dll","windows.storage.dll","dbgcore.dll","winmm.dll","netutils.dll","IPHLPAPI.DLL","dnsapi.dll","rsaenh.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","cryptsp.dll","CRYPTBASE.dll","msasn1.dll","ntasn1.dll","ncrypt.dll","devobj.dll","cfgmgr32.dll","winsta.dll","umpdc.dll","powrprof.dll","bcrypt.dll","profapi.dll","gdi32full.dll","wintrust.dll","bcryptPrimitives.dll","KERNELBASE.dll","win32u.dll","crypt32.dll","msvcp_win.dll","WinTypes.dll","nsi.dll","clbcatq.dll","combase.dll","kernel32.dll","shlwapi.dll","msvcrt.dll","shell32.dll","user32.dll","ole32.dll","psapi.dll","msctf.dll","sechost.dll","imagehlp.dll","SHCore.dll","imm32.dll","rpcrt4.dll","gdi32.dll","advapi32.dll","oleaut32.dll","setupapi.dll","ws2_32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","gkcodecs.dll","nss3.dll","freebl3.dll","mozglue.dll","softokn3.dll","lgpllibs.dll"],"Bitdefender SRL":["bdhkm64.dll","gemmauf64.dll"],"Microsoft Windows Software Compatibility Publisher":["VCRUNTIME140.dll","msvcp140.dll","VCRUNTIME140_1.dll"]} MozCrashReason: Shutdown hanging at step XPCOMWillShutdown. Something is blocking the main-thread. Notes: FP(D10-L1000-W0000100-T01) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x25a2, AdapterSubsysID2: 0b4a1028, AdapterDriverVersion2: 32.0.15.6641DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerStorageIsNetworkResource: 0 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 32542 ShutdownProgress: profile-before-change-telemetry ShutdownReason: AppClose StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1754981194 SubmittedFrom: Client SystemMemoryUsePercentage: 75 TelemetryEnvironment: 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: : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a XPCOMSpinEventLoopStack: default: PreferencesWriter::Flush useragent_locale: en-GB This report also contains technical information about the state of the application when it crashed.

All Replies (2)

Paul
Paul
  • Top 10 Contributor
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx115aboutcrashes

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Helpful?

mail1554
mail1554 கேள்வியின் உரிமையாளர்
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Data as requested. Thank you. HughUK bp-70b26238-6834-4663-a55b-2d2670250806 bp-056f604d-0f34-4d6b-a528-3a7520250727 bp-45959e96-508c-4fe5-a52a-ed5dd0250721 bp-6a20dec8-a249-4a71-a938-0416d0250714 bp-fff7d272-e442-4e07-8c94-548bd0250703

Helpful?

கேள்வி எழுப்பு

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