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Imetatuliwa

VPN working, quits, sign in screen, <sign in as subscriber>, error, VPN doesn't work, Mozilla says I signed in

Firefox VPN
john o'l replied
john o'l
john o'l

VPN working properly, then quits for no apparent reason, gives me a sign up / sign in screen [Screenshot 2026-07-01 111229], I sign in <sign in as subscriber>, error [Screenshot 2026-07-01 111537], VPN doesn't work (checked with check my IP), but Mozilla says I signed in! [Screenshot 2026-07-01 111649] What gives? [Tried rebooting already]

VPN working properly, then quits for no apparent reason, gives me a sign up / sign in screen [Screenshot 2026-07-01 111229], I sign in <sign in as subscriber>, error [Screenshot 2026-07-01 111537], VPN doesn't work (checked with check my IP), but Mozilla says I signed in! [Screenshot 2026-07-01 111649] What gives? [Tried rebooting already]
Attached screenshots

All Replies (2)

JC-Support
JC-Support
  • Moderator
Mozilla Staff

Suluhisho teule

Hi there,

Regrettably we are experiencing an outage at this time which is affecting signing on to Mozilla VPN. We recommend submitting a support ticket via the in-app help, (Click "Help" on the sign-in screen), so we can notify you when the issue is resolved.

We're so sorry for the inconvenience but thanks for calling this out!

Uliza swali

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