Hi,

I am trying to use the website Jpay to connect with a loved one in prison. When accessing jpay's website I am prompted to enter my username and password in order to access the account. I enter the correct information- select login and the page will attempt to load and redirect me to the next page, but unfortunately nothing happens. The page will flash and prompt me to enter the username and password again. I am able to login into my Jpay account using safari, edge, and chrome however those browsers are no longer compatible with the jpay server for video visits. To add- I have purposely input incorrect details and when the page redirects it advises that I have input the incorrect username and password. Lastly, I have tried using several devices that range from a laptop, two different iphone, an ipad and an android tablet, the issue remains the same firefox will not redirect beyond the login screen. I have contacted jpay directly and there is nothing they can do. Please provide any advice on how to fix this issue. It appears to be on the back end. I have attached two snips. One showing i entered my information and clicked login. The next shows my username and password has disappeared after the failed load/ redirect. Thanks!