Can't log in ICloud, validation window doesn't appear
Suddenly, I can no longer log in to iCloud on my MacBook Air from Firefox: I get the login alert and the code to validate the connection, but the window to enter the verification code doesn't appear. It says "enter" the code, but I don't get the window to do so!
I'm on Big Sur 11.7.10, it worked without a hitch for years. This laptop is one of my trusted devices. Is a recent update preventing the connection?
I looked at similar questions, and answers from 2020 said to add the 6-digit code after my password, but that solution doesn't work.
It seems the problem is with Firefox; it works on Safari. Any solution for Firefox?
Thanks
Chosen solution
Using a private browsing window, or clearing site data is reported to help to be able to log in again.
Read this answer in context 👍 0All Replies (4)
Hi there,
Thanks for your report! Please know that our team is looking closely into this. It's currently the top priority for our Web Compatibility team. We appreciate your patience we we work on an update.
Suluhisho teule
Using a private browsing window, or clearing site data is reported to help to be able to log in again.
jbr said
Using a private browsing window, or clearing site data is reported to help to be able to log in again.
Clearing everything didn't help, but the private window did, so that's progress, thanks !!
Hi,
The issue should now be resolved. Could you please try signing in again in a regular window to confirm (or not) the fix?
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