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Primary password lost Mozilla reset failed

  • 1 jibu
  • 0 wana tatizo hili
  • Last reply by david

jaybeewebb
jaybeewebb
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I recently lost Internet and waiting for new provider 12/6. I get msg " pls enter your Primary Password on Thunderbird. The one I've had for years fails and new choice through the Mozilla help reset area fails too.....is reset dependent on broadband/Internet? I have inet on phone but CANNOT transfer usage to desktop!!! ? help?

I recently lost Internet and waiting for new provider 12/6. I get msg " pls enter your Primary Password on Thunderbird. The one I've had for years fails and new choice through the Mozilla help reset area fails too.....is reset dependent on broadband/Internet? I have inet on phone but CANNOT transfer usage to desktop!!! ? help?

All Replies (1)

david
david
  • Top 10 Contributor
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The instructions to reset primary password are different, depending on your release of Thunderbird. This URL has the specifics: https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-primary-password#w_reset-your-primary-password-if-you-have-forgotten-it

Helpful?

Uliza swali

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