Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Video causes browser to display white screen

wafflemansa
wafflemansa
more options

Occasionally, when I am watching a video on Youtube or Twitch, the video will glitch and cause the browser to go completely white. On Youtube, there will be a small visual glitch and on Twitch, the video will crash and need to be reloaded, but otherwise nothing else happens.

Occasionally, when I am watching a video on Youtube or Twitch, the video will glitch and cause the browser to go completely white. On Youtube, there will be a small visual glitch and on Twitch, the video will crash and need to be reloaded, but otherwise nothing else happens.

Chosen solution

I disabled hardware acceleration a week or two ago and it seems to have solved the issue.

Read this answer in context 👍 1

All Replies (3)

wafflemansa
wafflemansa Mwenye swali
more options

Update: It seems this issue happens with any HTML5 video, caused by the video player crashing.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Any relevant-looking messages in the Browser Console assuming that Firefox keeps running and doesn't need to be restart ?

wafflemansa
wafflemansa Mwenye swali
more options

Suluhisho teule

I disabled hardware acceleration a week or two ago and it seems to have solved the issue.