Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

I can't access my Comcast email inbox on Firefox, it won't go further than the inbox preview section.

  • 3 svar
  • 25 har detta problem
  • 4 visningar
  • Senaste svar av WoodsyLadyM

WoodsyLadyM
WoodsyLadyM
more options

I can't access my Comcast email inbox on Firefox. It won't go further than the inbox preview section so I can see my new emails listed but can't access them. Still works fine on IE. I've never had this problem before and it was working fine earlier in the day. Any ideas? Thanks.

I can't access my Comcast email inbox on Firefox. It won't go further than the inbox preview section so I can see my new emails listed but can't access them. Still works fine on IE. I've never had this problem before and it was working fine earlier in the day. Any ideas? Thanks.

Vald lösning

OK, I was looking at other related posts on these forums and found a solution. I changed the Xfinity Connect to the Lite version in IE. Once inside my inbox in Firefox I changed it back to the Full version and still able to get into my inbox. So it looks like it is a problem on Comcast's end of it. Thanks for your time.

Läs svaret i sitt sammanhang 👍 5

Alla svar (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these basic steps in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
WoodsyLadyM
WoodsyLadyM Frågans ägare
more options

No luck. Is it possible this is due to a recent Firefox update? I have no problems in IE but I much prefer to use Firefox for everything.

WoodsyLadyM
WoodsyLadyM Frågans ägare
more options

Vald lösning

OK, I was looking at other related posts on these forums and found a solution. I changed the Xfinity Connect to the Lite version in IE. Once inside my inbox in Firefox I changed it back to the Full version and still able to get into my inbox. So it looks like it is a problem on Comcast's end of it. Thanks for your time.