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Until just a few days ago, I was able to use the Mozilla VPN, but now I can no longer use it; when I click to connect, it displays error {Local laws and restrictions limite where you can use VPN}.

Prior to this, I was able to use the VPN without any issues, and I have only used a few gigabytes of data.

I was using Firefox’s built-in VPN when it suddenly stopped working. I signed out of my Firefox account and then signed back in. The VPN now displays “Signed in successfully!”, but it remains stuck on “Getting started…” and never finishes connecting. the issue persists. Could you please help me resolve this problem?

I would like an update on my coverage...I had a "forever" account and it did not seem like it was connected so I purchased a new account with Mozilla and I want to know if each are active...please clarify.

Payment methods are present and are offered for autofill, but the autofill never actually happens. The dropdown correctly shows the last 4 digits and expiration date of payment methods.

The dropdown autofill offer closes when I click on one of the payment methods, but the fields aren't actually filled in. Hovering on a payment method in the dropdown does show the method filled in, but the fields revert to empty if I choose any of the options or try to move the cursor elsewhere.

This happens in private windows too with all extensions disabled.

Passwords and logins are autofilled correctly.

Dear Firefox VPN Team,

I am an ordinary Iranian user who works online for several hours every day, and I have been using Firefox for more than 20 years. As you know, in recent years, and especially in recent months, access to the open internet has become very difficult for many users in Iran. The introduction of the built-in VPN in Firefox, and especially its fast connection speed, opened a ray of hope for Iranian users, and I am sincerely grateful to you for it.

Today, however, when I tried to use the browser's VPN again, I received a message saying that it is unavailable because of local laws and restrictions. It seems that I can no longer use this feature from Iran.

I respectfully ask you to stand with the people of Iran in these difficult times. We are ordinary people who, far from political noise and regional tensions, are simply dealing with the everyday challenges of making a living.

If this change is the result of a legal requirement, I would be grateful if you could let me know whether there is any way for users in Iran to continue using the feature, or whether it might be restored in the future. If it is a technical error, I kindly ask you to look into it.

Thank you very much for your time and consideration.

Sincerely, Hassan

Hello My previous computer has crashed. C:/ is not available any more. In my previous computer, I had two hard drives: a C:/-drive (an SSD) where Windows and other software were installed, The second hard drive was a conventional drive (D:/) where I stored all my files, documents, images, and so on. On this d:/ I also had several programs installed including Thunderbird. On that previous computer, I saved and organized my emails into subfolders within Thunderbird.

Is it possible to recover my address book in Thunderbird? Is it possible to find/recover my saved emails? Could they perhaps be saved somewhere on my previous C: or D: drives?

I have an old copy of my C: and D: from 2025 I have also a complete copy of my D: from my old computer.

I have now bought a new computer and installed Thunderbird. I would be very grateful if this could be resolved. Kind regards Anders Quant

Mac OS 26.7.1.

There are 2 responses to IMAP command 103. IMAP command '104 IDLE' between the 2 responses. The first one is correct. The second one!!! is identical to the first one except it is prepended with the letter 'p'!!!. Always the letter 'p'. It looks like a programming error.

Note that the entry in prefs.js for this main account is broken since migration for Thunderbird 155.0.1 to 156. Every time I change some settings in the Identity section, 2 prefs.js entries are removed: mail.identity.id1.fullName and mail.identity.id1.useremail. This prevents me from sending emails from this account until I enter the proper values from the Prefs editor. I realize this is 2 problems but I think one may cause the other. Note that I have a second Yahoo! account that works perfectly well.

Thanks for any advice.

330626000.txt:

2026-10-24 16:23:22.455152 UTC - [Parent 23990: IMAP]: I/IMAP 330626000:imap.mail.yahoo.com:A:SendData: 93 ID ("name" "Thunderbird" "version" "158.0.1") 2026-10-24 16:23:22.946354 UTC - [Parent 23990: IMAP]: I/IMAP 330626000:imap.mail.yahoo.com:A:CreateNewLineFromSocket: * ID ("version" "1.1.26730" "host" "localyahoo.serving-api.mail-serving-jimap-prd.gcp.yahoo.cloud" "name" "Y!IMAP" "vendor" "Yahoo! Inc." "support-url" "http://help.yahoo.com/" "remote-host" "67.195.177.120" "via" "jimap400041.imap.mail.yahoo. yahoo.cloud|localyahoo.serving-api.mail-serving-jimap-prd.gcp.yahoo.cloud") ... 2026-10-24 16:25:51.321640 UTC - [Parent 23990: IMAP]: I/IMAP 330626000:imap.mail.yahoo.com:S-INBOX:ProcessCurrentURL: entering 2026-10-24 16:25:51.321712 UTC - [Parent 23990: Main Thread]: I/IMAP 330626000:imap.mail.yahoo.com:S-INBOX:SetupSinkProxy: got m_imapMailFolderSink 2026-10-24 16:25:51.321793 UTC - [Parent 23990: IMAP]: I/IMAP 330626000:imap.mail.yahoo.com:S-INBOX:ProcessCurrentURL:imap://XXXXXXXX.XXXXXX%40ymail.com@imap.mail.yahoo.com:993/select%3E/INBOX: = currentUrl

2026-10-24 16:25:51.323962 UTC - [Parent 23990: IMAP]: I/IMAP 330626000:imap.mail.yahoo.com:S-INBOX:SendData: 102 noop 2026-10-24 16:25:51.866542 UTC - [Parent 23990: IMAP]: I/IMAP 330626000:imap.mail.yahoo.com:S-INBOX:CreateNewLineFromSocket: 102 OK NOOP completed

2026-10-24 16:25:51.866628 UTC - [Parent 23990: IMAP]: I/IMAP 330626000:imap.mail.yahoo.com:S-INBOX:SendData: 103 UID fetch 388684:* (FLAGS) 2026-10-24 16:25:52.088074 UTC - [Parent 23990: IMAP]: I/IMAP 330626000:imap.mail.yahoo.com:S-INBOX:CreateNewLineFromSocket: * 9700 FETCH (FLAGS (\Seen $NotJunk) UID 388683) 2026-10-24 16:25:52.392757 UTC - [Parent 23990: IMAP]: I/IMAP 330626000:imap.mail.yahoo.com:S-INBOX:CreateNewLineFromSocket: 103 OK UID FETCH completed <<<<============ 2026-10-24 16:25:52.426006 UTC - [Parent 23990: IMAP]: I/IMAP 330626000:imap.mail.yahoo.com:S-INBOX:ImapThreadMainLoop: idlePending set

2026-10-24 16:25:54.431078 UTC - [Parent 23990: IMAP]: I/IMAP 330626000:imap.mail.yahoo.com:S-INBOX:SendData: 104 IDLE 2026-10-24 16:25:54.544903 UTC - [Parent 23990: IMAP]: I/IMAP 330626000:imap.mail.yahoo.com:S-INBOX:CreateNewLineFromSocket: + idling 2026-10-24 16:25:54.545022 UTC - [Parent 23990: IMAP]: I/IMAP 330626000:imap.mail.yahoo.com:S-INBOX:HandleIdleResponses: idle mode async waiting

2026-10-24 16:28:20.264066 UTC - [Parent 23990: IMAP]: I/IMAP 330626000:imap.mail.yahoo.com:S-INBOX:CreateNewLineFromSocket: p103 OK UID FETCH completed <<<<============

p103 OK UID FETCH completed !!! (Server error or client error?)

Subject: Firefox Built-in VPN Suddenly Unavailable in Iran

Hello Mozilla Support Team,

I have been using Firefox's built-in VPN without any issues until yesterday.

Suddenly, when I try to enable it, I receive the following error:

"VPN is unavailable – Local laws and restrictions limit where you can use VPN."

I am using Firefox on Ubuntu Linux.

Interestingly, if I temporarily connect through an HTTP proxy (Every Proxy), the VPN connects successfully. After the connection is established, I can disable the proxy, and the Firefox VPN continues working normally.

This makes me suspect that my direct IP address is being incorrectly classified or that something has recently changed in the geographic availability check.

I understand that I am a resident of Iran. Have you deliberately blocked this service in Iran? In a country where people arguably need this service more than ever?

We need VPN services not only for online security and privacy, but also to access various services that are essential for our everyday activities.

I sincerely ask you to reconsider this restriction and make Firefox VPN accessible to users in Iran again.

People in Iran deserve the same access to online privacy, security, and freedom as everyone else. I truly hope you will reconsider this decision and help us regain access to this valuable service.

Thank you for your time and consideration.

Best regards,

hi im reaching to you from Iran, you recently removed our access to your built-in VPN which we, as Iranian people are in dire need of free access to internet so here i am asking you, please reconsider about we using your VPN we are in need of something like this. with high regards.

Hello Mozilla Support Team,

I'm experiencing an issue with Firefox's built-in VPN.

The VPN was working perfectly until a few minutes ago, when it suddenly stopped connecting and displayed the following error:

"Couldn't connect to VPN."

After that, the VPN panel started showing the "Get started" page again. Whenever I click the button and sign in with my Mozilla account, my email is successfully verified, but I'm redirected to the same page.

Here are some details:

Firefox version: 159.0.1

Mozilla account sign-in: Successful

Regular internet connection: Working normally

Enterprise Policies: Inactive

Signing out and signing back in: Didn't solve the issue

Could you please investigate whether this is an account authorization issue or a problem with the VPN service?

Thank you for your help.

my VPN is not connected and stayed on step get started, when i click on get started button the uploaded image is showed and when i click on its continue bottom nothing happen.