Forum Bashkësie Firefox

SO, I changed my email in my account, when I signed in with the new email it opened the old account. so I deleted it and then went to the account with the new email and had to re set everything up. When I want to add another email the error was that email is used by another account, I tried other emails and it said the same thing. how do I delete any other accounts that might be under my other emails?

Hello, dear devs! I've discovered that i have 2 accounts. And i have a question: can i merge accounts? Take all the data from 2nd and merge with 1st. And also can i change default email? And how to change the region of my account because i have moved from Russia and want to use your VPN

Please leme know if somebody else are using my information. [redacted] @gmail.com and tel number [redacted phone# from public community support forum]. Plese cancel any other phone or account. Thank you

I have received today 16/10/2026 an email purporting to be from Firefox telling me that my account will be terminated in 7 days and account totally deleted. I'm not sure it's genuine as I use Firefox regularly as my main server. If it is correct can you indicate how I maintain my access to the web and my Firefox account please? "Message: Your Mozilla account and data will be deleted in 7 days Your Mozilla account is used to access free privacy and browsing products like Firefox sync, Mozilla Monitor, Firefox Relay, and MDN. Your account and your personal data will be permanently deleted on Friday, Oct 23, 2026 because you haven’t been active". Roberto Franceschini vespasianimp@yahoo.co.uk

Almost 3 years ago I got married and changed my last name. My Hotmail address has my old last name, so I started a new Outlook address & tried to get started here using that. I was hoping that any email from Mozilla would go to the Outlook address, but I just got an email at the Hotmail address saying that I hadn't signed in for 2 years. I do remember a few times I had trouble signing in. The "owner" of this computer is still me - using my maiden name - if that matters. Now I don't know if I have more than one Mozilla account or what. Is there some way I can get things sorted out?

Hello AMO team,

I am the developer of two add-ons published from my old account, which I can no longer access: I lost the authenticator app used for two-step authentication, and I have no backup authentication codes or account recovery key for that account. Password reset is therefore impossible (the reset flow requires a TOTP code, and no recovery key exists on the account).

I would like to request an official transfer of ownership of the following two add-ons from the old account to my new account:

1. Admin-panel quick access - https://addons.mozilla.org/addon/admin-panel-quick-access/ (add-on id 2650700, guid {dc8766bb-be8a-4bf9-aec8-6bf114d6ed24}) 2. TripleKeep - https://addons.mozilla.org/addon/triplekeep/ (add-on id 2654061, guid {ddb290f5-c226-4a22-9dd0-b1731169d15b})

- Old account: https://addons.mozilla.org/en-US/firefox/user/15677483/ ("Shepel", registered 2020-02-19) - New account: https://addons.mozilla.org/en-US/firefox/user/17480927/ ("Shepel Pavel", email [redacted] @mail.ru)

Proof of ownership:

- The support email listed on BOTH add-on listings is [redacted] @shepel.net - an email I control and have full access to. I can reply to any verification message sent to that address. - Both listings link to my GitHub repositories, which I still control: https://github.com/shepelpavel/go-to-admin (branch firefox) and https://github.com/shepelpavel/triple-keep (branch firefox_ver). - The manifests in those repositories match the published versions exactly: "Go To Admin" version 1.3 (= published version 1.3 of admin-panel-quick-access) and "TripleKeep" version 1.4 (= published version 1.4 of triplekeep). - Commit history in those repos (author [redacted] @gmail.com, dated 2020) matches the AMO submission dates (2020-07-02 / 2020-07-23 / 2020-08-11).

I have intentionally not re-uploaded these add-ons under the new account to avoid GUID conflicts - I am requesting an official ownership transfer instead.

Please let me know if you need any additional verification. Thank you!

Best regards, Pavel Shepel [redacted] @shepel.net

/redacted emails from public community support forum

I recently bought a new computer and I need to know how to register this computer to my Firefox account,. and also remove my old computer from my account and keeping the same account number.

On my connected devices I had a device I didn't recognise and deleted it. I needed to capture details of the rogue device and unfortunately didn't record the details, in the shock of finding a device connected to my account. Is there anyway to see the history of what devices have been connected or where connected. It for an ongoing investigation of unauthorised access to my laptop.

Can anyone help