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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

When I open GCT.com I get an error message, the last month or so. Why?

AHutter
AHutter
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I would get emails from Grand Circle Travel or go into my account at GCT.com. Cannot do this anymore. I get a "Server Error in "/" Application" message, then Runtime Error, then more stuff like description, details. I do not know how to fix this.

This has happened for the last month or so. When I call Grand Circle, they say it must be my computer. I have not changed anything on my computer, but we have added a Smartphone (Apple 5c). Could this be the problem? It should not be.

Thank you.

I would get emails from Grand Circle Travel or go into my account at GCT.com. Cannot do this anymore. I get a "Server Error in "/" Application" message, then Runtime Error, then more stuff like description, details. I do not know how to fix this. This has happened for the last month or so. When I call Grand Circle, they say it must be my computer. I have not changed anything on my computer, but we have added a Smartphone (Apple 5c). Could this be the problem? It should not be. Thank you.

Krejt Përgjigjet (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Some things to try:

(1) Flush old site-related data
(2) Deactivate extensions
(3) Test with full session cookies allowed

For #1: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

For #2, test the page in Firefox's Safe Mode. That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Use Troubleshoot Mode in Firefox.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled (Flash and other plugins still run)

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

For #3, I don't see any problem in your settings, but you could try the site in a private window. Either:

  • Ctrl+Shift+p
  • orange Firefox button (or File menu) > New Private Window