Firefox update failed, so I re-installed. Now firefox won't start up at all?
Yeah so I started firefox one morning, and I saw it was updating. After waiting, the notification saying "firefox is updating" crashed so I had to close it. When I started firefox again, it said the update failed, but less than a second after that notification popped up, it also crashed. It kept doing this, so I followed some instructions on the internet, re-installed firefox (without deleting personal data), but now firefox won't start up at all!
Now what?
Zgjidhje e zgjedhur
Unfortunately, I've never submitted crash reports before, so the folder doesn't exist in my computer
But the good news is that I tried running it in windows safe mode, and it worked, then after returning to normal windows, it didn't work. After waiting some time, now it's working again, so I guess this can be deemed solved now
Lexojeni këtë përgjigje brenda kontekstit 👍 0Krejt Përgjigjet (4)
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
- In that text field, enter %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
bp-1377621469 (8/27/13, today) bp-1374018225 (7/16/13) bp-1370990263 (6/11/13) bp-1364961862 (4/3/13) bp-1347396564 (9/11/12)
What you posted above are the date-time strings of when the crashes occurred.
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
- You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
See:
Zgjidhja e Zgjedhur
Unfortunately, I've never submitted crash reports before, so the folder doesn't exist in my computer
But the good news is that I tried running it in windows safe mode, and it worked, then after returning to normal windows, it didn't work. After waiting some time, now it's working again, so I guess this can be deemed solved now