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Firefox keeps crashing after automatic update

  • 2 个回答
  • 1 人有此问题
  • 12 次查看
  • 最后回复者为 FredMcD

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Hi Firefox just updated and now it crashes after start up, I started the program in troubleshoot mode, but it makes no difference. Initially it will start up and crash any new tab and then the program itself.

I de-activated my antivirus program, Tried the refresh Firefox feature, re-installed Firefox (without de-installing first) ... all made no difference.

Can you shed some light into the situation? Can I unroll the last update and just work with the previous version of firefox?

I don't no how to share / upload crash reports so I have just added a screenshot

Any help appreciated Regards David

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Actually here is a crash report cut & paste

BuildID: 20210705185941 CrashTime: 1626253290 InstallTime: 1626245787 ModuleSignatureInfo: {"AVG Technologies USA, LLC":["aswJsFlt.dll","snxhk.dll"],"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Microsoft Windows":["ondemandconnroutehelper.dll","explorerframe.dll","dataexchange.dll","linkinfo.dll","twinapi.dll","webauthn.dll","wscapi.dll","winrnr.dll","pnrpnsp.dll","msi.dll","wininet.dll","NapiNSP.dll","AudioSes.dll","wsock32.dll","rasadhlp.dll","FWPUCLNT.DLL","oleacc.dll","usp10.dll","OneCoreCommonProxyStub.dll","msimg32.dll","winmm.dll","directmanipulation.dll","Windows.Globalization.dll","urlmon.dll","MMDevAPI.dll","iertutil.dll","BCP47mrm.dll","dbgcore.dll","InputHost.dll","textinputframework.dll","Windows.UI.dll","Bcp47Langs.dll","winhttp.dll","npmproxy.dll","OneCoreUAPCommonProxyStub.dll","dhcpcsvc6.DLL","dhcpcsvc.dll","version.dll","twinapi.appcore.dll","WindowManagementAPI.dll","winnsi.dll","ColorAdapterClient.dll","mscms.dll","wshbth.dll","taskschd.dll","wtsapi32.dll","netprofm.dll","propsys.dll","nlaapi.dll","WinTypes.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","uxtheme.dll","dwmapi.dll","DWrite.dll","dbghelp.dll","d3d11.dll","avrt.dll","windows.storage.dll","gpapi.dll","kernel.appcore.dll","dxgi.dll","ntmarta.dll","winsta.dll","rsaenh.dll","umpdc.dll","IPHLPAPI.DLL","dnsapi.dll","powrprof.dll","mswsock.dll","CRYPTBASE.DLL","cryptsp.dll","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","devobj.dll","sspicli.dll","userenv.dll","profapi.dll","crypt32.dll","cfgmgr32.dll","wintrust.dll","bcryptPrimitives.dll","win32u.dll","msvcp_win.dll","ucrtbase.dll","KERNELBASE.dll","gdi32full.dll","bcrypt.dll","imagehlp.dll","rpcrt4.dll","clbcatq.dll","kernel32.dll","advapi32.dll","psapi.dll","user32.dll","gdi32.dll","imm32.dll","msctf.dll","shlwapi.dll","combase.dll","ws2_32.dll","ole32.dll","setupapi.dll","SHCore.dll","msvcrt.dll","nsi.dll","shell32.dll","sechost.dll","oleaut32.dll","ntdll.dll","kbdus.dll","resourcepolicyclient.dll","dxgi.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","freebl3.dll","osclientcerts.dll","nssckbi.dll","AccessibleHandler.dll","mozglue.dll","softokn3.dll","AccessibleMarshal.dll","ia2marshal.dll","lgpllibs.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release StartupTime: 1626253279 Throttleable: 1 URL: UptimeTS: 11.0 Vendor: Mozilla Version: 90.0

This report also contains technical information about the state of the application when it crashed.

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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