Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

can't watch cnn video, commercial plays but video does not, fox news works fine.

  • 3 përgjigje
  • 6 e kanë hasur këtë problem
  • 141 parje
  • Përgjigjja më e re nga cor-el
  • Arkivuar

bignsmall
bignsmall

video of any news event will not play. Commercial plays fine but not news, just dark screen. red line at bottom of screen does not reset. fox news plays fine.

video of any news event will not play. Commercial plays fine but not news, just dark screen. red line at bottom of screen does not reset. fox news plays fine.

Krejt Përgjigjet (3)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
bignsmall
bignsmall I zoti i pyetjes

I reloaded firefox, java, adobe air, adobe flash player11, adobe reader xl, google chrome, real player. still plays add but not video. only on cnn. fox news plays great. Left all programs as loaded. did not change anything. the same problem is with IE.

cor-el
cor-el
  • Top 25 Contributor
  • Moderator

Which security software (firewall, anti-virus) do you have?

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.