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Updating from v68 to v78 deleted all data in Thuderbird.

Thunderbird Përditësim
Matt replied 2 ditë më parë
Kullaroo
Kullaroo

I'm assiting an elderly user of Thunderbird. We were trying to update his saved password but the menu items did not match my current version 153.3.1esr. When I asked him to check his version he had options to update from v52. He went through 3 update cycles to v78 when all his data had disappeared. I found some information at: https://support.mozilla.org/mk/questions/1312391 which seemed to put the issue at a file format change in v78. When he looked at the profile folders the most recent was created in 2024. (I couldn't get him to find a modified date more recently.) When he closed Thunderbird and used the Run command "Thunderbird.exe -P" we couldn't find a way to select that most recent profile folder. Are you able to give me instructions I can use in a Windows remote (quick) assist session to restore his data from the profile folder? 

Alternatively, is it possible to downgrade back to v68 of Thunderbird; would this restore his data (account settings, emails, contacts/address book etc?

Thanks in advance for any guidance you may be able to offer.

I'm assiting an elderly user of Thunderbird. We were trying to update his saved password but the menu items did not match my current version 153.3.1esr. When I asked him to check his version he had options to update from v52. He went through 3 update cycles to v78 when all his data had disappeared. I found some information at: https://support.mozilla.org/mk/questions/1312391 which seemed to put the issue at a file format change in v78. When he looked at the profile folders the most recent was created in 2024. (I couldn't get him to find a modified date more recently.) When he closed Thunderbird and used the Run command "Thunderbird.exe -P" we couldn't find a way to select that most recent profile folder. Are you able to give me instructions I can use in a Windows remote (quick) assist session to restore his data from the profile folder? Alternatively, is it possible to downgrade back to v68 of Thunderbird; would this restore his data (account settings, emails, contacts/address book etc? Thanks in advance for any guidance you may be able to offer.

Krejt Përgjigjet (1)

Matt
Matt
  • 25 Kontribuesit Kryesues

I think I know what is happening here. But lets have a look at what is on the hard drive first.

goto the troubleshooting information on the help menu. In the first page or so of information is an about:profiles link. Use it.

Is there a default and a default release profile shown with the default release being used? (or more than one profile really)

Try clicking the launch on the one not in use. Getting the old information?

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