Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër
Open

I'm so confused now. had trouble connecting printer, lead to driver issue, now can't save any passwords. Help

Firefox Ruani fjalëkalimet
jbr replied 2 javë më parë
Lynda Quig
Lynda Quig

I moved, tried to get old wireless printer going. Had driver issues. Gave up bought newer printer. Somewhere in there Firefox or Windows updated. Wiped out all my passwords. I have gone and started putting passwords back in. Firefox says it's saving them, but it's not. I also had just connected firefox to my cell. I tried a history recover, which doesn't seems to work either. I have to go to Explorer to get into Ancestry account and now can't get into my Family Tree account. I'm so confused. My HP laptop is only 3 or 4 yrs old. and nothing is reading as a virus or bug. Any suggestions. I'm about to cry with all the information on here. I have backed up on external drive, but not sure that is going to work. HELP

I moved, tried to get old wireless printer going. Had driver issues. Gave up bought newer printer. Somewhere in there Firefox or Windows updated. Wiped out all my passwords. I have gone and started putting passwords back in. Firefox says it's saving them, but it's not. I also had just connected firefox to my cell. I tried a history recover, which doesn't seems to work either. I have to go to Explorer to get into Ancestry account and now can't get into my Family Tree account. I'm so confused. My HP laptop is only 3 or 4 yrs old. and nothing is reading as a virus or bug. Any suggestions. I'm about to cry with all the information on here. I have backed up on external drive, but not sure that is going to work. HELP

Krejt Përgjigjet (1)

jbr
jbr
  • 10 Kontribuesit Kryesues

What kind of a backup you have available? The user profile with Firefox data is rather a simple folder structure, which, if you have a snapshot of from a few days ago, you can either restore to, or use to create a separate profile to switch to. These articles are the best to look into for how it works:

The other option would be looking into your synced devices — did your mobile Firefox get a copy of the credentials you're now missing? In other words: if you try to sign in to Ancestry from your Firefox mobile, does it offer you the (correct) password there to log in?

Bëni një pyetje

Duhet të bëni hyrjen te llogaria juaj që t’i përgjigjeni postimeve. Ju lutemi, filloni me një pyetje të re, nëse s’keni ende një llogari.