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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

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How do I request a refund my Mas runs ios 12.7 and i cannot download VPN

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James replied
r.philson
r.philson

I have paid for and tried to download VPN. It Failed . On further investigation my Mac is running ios 12.7 and is not compatible with VPN. How do I request a refund. Rod Philson [edited email from community support forum]

I have paid for and tried to download VPN. It Failed . On further investigation my Mac is running ios 12.7 and is not compatible with VPN. How do I request a refund. Rod Philson [edited email from community support forum]

Ndryshuar nga James

Krejt Përgjigjet (1)

James
James
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Zgjidhja e Zgjedhur

As stated on https://www.mozilla.org/products/vpn/download/ you need macOS 13.0 or later.

As Mozilla VPN is a premium product you can use the form on https://support.mozilla.org/en-US/questions/new/mozilla-vpn/form to post a direct ticket for support.

Note the form link will only load for a Mozilla Account that has the Mozilla VPN subscription.


btw iOS is the mobile OS used on iPhones and earlier iPads as you have macOS.12.7.

Ndryshuar nga James

Bëni një pyetje

Duhet të bëni hyrjen te llogaria juaj që t’i përgjigjeni postimeve. Ju lutemi, filloni me një pyetje të re, nëse s’keni ende një llogari.