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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është mbyllur. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Repeated Crashes

  • 3 përgjigje
  • 1 e ka hasur këtë problem
  • 190 parje
  • Përgjigjja më e re nga Denys

BillTreloar
BillTreloar

Once a week or so, Firefox crashes unexpectedly. The popup indicates its alerting Microsoft of the crash, but apparently not notifying Mozilla.

Once such a crash occurs, I close Firefox. Reopening it results in a crash shortly after all tabs open and I click on something (usually 3 or 4 tabs are open). No matter how many times I let Firefox close and then I reopen it, the crash recurs. The only recovery is a complete reboot of my PC.

How can I get and submit crash reports to support in hopes of getting a resolution?

Once a week or so, Firefox crashes unexpectedly. The popup indicates its alerting Microsoft of the crash, but apparently not notifying Mozilla. Once such a crash occurs, I close Firefox. Reopening it results in a crash shortly after all tabs open and I click on something (usually 3 or 4 tabs are open). No matter how many times I let Firefox close and then I reopen it, the crash recurs. The only recovery is a complete reboot of my PC. How can I get and submit crash reports to support in hopes of getting a resolution?

Krejt Përgjigjet (3)

t.r.ernst
t.r.ernst

Do these crashes show up in the about:crashes page? (See this article if you don't know how to access it)

BillTreloar
BillTreloar I zoti i pyetjes

Thanks, T.R. — unfortunately the Crash Reporter popup shown in the page you linked to never appears. I just get a Firefox is not responding popup with options to wait for Firefox to respond or to exit and report the crash to Microsoft.

I inadvertently posted this problem again (https://support.mozilla.org/en-US/questions/1539317) and got some good suggestions. I ran crash reports via about:crashes but they weren't helpful.

Thanks for your suggestion!

Denys
Denys
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  • Top 10 Contributor

Hi Bill,

I inadvertently posted this problem again (https://support.mozilla.org/en-US/questions/1539317) and got some good suggestions.

I'll lock this question in favor of /questions/1539317 then, to keep the discussion in one place.

Ndryshuar nga Denys