Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

My Firefox broswer keeps crashing

  • 5 përgjigje
  • 0 e kanë hasur këtë problem
  • 145 parje
  • Përgjigjja më e re nga jonzn4SUSE

jdude35
jdude35

My Firefox Browser keeps crashing at random times. I was using Chrome previously and it was worse than the Firefox performance. I just installed 128 GB of brand new DDR5 RAM which I tested in windows with no error. I have no malware on my computer currently. I ran all of the usual checks that you suggested with regard to extensions and cache. Here is the most recent report ID that was generated by Firefox:

bp-7c5d5dcf-2fc9-40a3-9659-ff55f0250424

My Firefox Browser keeps crashing at random times. I was using Chrome previously and it was worse than the Firefox performance. I just installed 128 GB of brand new DDR5 RAM which I tested in windows with no error. I have no malware on my computer currently. I ran all of the usual checks that you suggested with regard to extensions and cache. Here is the most recent report ID that was generated by Firefox: bp-7c5d5dcf-2fc9-40a3-9659-ff55f0250424

Krejt Përgjigjet (5)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor

Windows home or pro? Are you running any security software besides MS Defender? If Windows Pro version, try testing in Windows Sandbox (VM) to see if you have the same issue. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/ Have you tried with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

jdude35
jdude35 I zoti i pyetjes

My browser still is crashing. I uninstalled Google Chrome. I used Firefox in troubleshoot mode and it still crashed. I am using Windows Defender and Malwarebytes. I have run several scans and the AV says that everything is clean. The only thing that crashes now if Firefox and on occasion, Windows Media Player. I was wondering if this might be a motherboard issue or perhaps firmware?

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor

Windows home or pro? Are you running any security software besides MS Defender? If Windows Pro version, try testing in Windows Sandbox (VM) to see if you have the same issue. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/ You can also try booting to windows safe mode with networking and test.

jdude35
jdude35 I zoti i pyetjes

I rand a systeminfo at the DOS command prompt and it said that I am running Windows 11 Home. I am running Malware Bytes currently as my AV.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor

Can you boot to safe mode with networking and see if you have the same issues? System info: If not DIY, what make and model computer? What graphics card and driver?