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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër
Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.
Arkivuar

delete account with 2FA enabled

Firefox Privatësi dhe siguri
cor-el replied
slconley+firefox2023
slconley+firefox2023

I am locked out of my primary Firefox account due to 2FA being enabled, loss of 2FA device, and cannot locate my backup auth codes. I still have control of the primary and secondary email addresses associated with the account. It seems like that should be enough to be able to delete the account, but there doesn't appear to be any way to do that. I would be glad to send email from one/both of those addresses if it would help facilitate the account being deleted.

I also have a Firefox Relay subscription active under that account, which is why I cannot just abandon it and use a new account.

I am locked out of my primary Firefox account due to 2FA being enabled, loss of 2FA device, and cannot locate my backup auth codes. I still have control of the primary and secondary email addresses associated with the account. It seems like that should be enough to be able to delete the account, but there doesn't appear to be any way to do that. I would be glad to send email from one/both of those addresses if it would help facilitate the account being deleted. I also have a Firefox Relay subscription active under that account, which is why I cannot just abandon it and use a new account.

Krejt Përgjigjet (2)

Paul
Paul
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  • Top 10 Contributor

Hi

The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question:

cor-el
cor-el
  • Moderator
  • Top 10 Contributor

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