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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Change mozilla email for my VPN account

  • 1 përgjigje
  • 2 e kanë hasur këtë problem
  • 74 parje
  • Përgjigjja më e re nga Gustavo Aguilera
  • Arkivuar

rnewshamsf
rnewshamsf

I was trying to sign up for Mozilla VPN.

It clearly says "create an account", so I entered new account information (i.e. this email DOES NOT YET EXIST) expecting it to create the account for me, let me choose a password, etc.

So now they have charged my credit card and said they will send VPN setup instructions to that email (THAT DOES NOT EXIST).

I can not log into get this email. I can not access the service.

There is NO contact information nor support for this product except these community boards (worst design ever?!)

How do I get through this opaque process so I can get the service I paid for?

I was trying to sign up for Mozilla VPN. It clearly says "create an account", so I entered new account information (i.e. this email DOES NOT YET EXIST) expecting it to create the account for me, let me choose a password, etc. So now they have charged my credit card and said they will send VPN setup instructions to that email (THAT DOES NOT EXIST). I can not log into get this email. I can not access the service. There is NO contact information nor support for this product except these community boards (worst design ever?!) How do I get through this opaque process so I can get the service I paid for?

Krejt Përgjigjet (1)

Gustavo Aguilera
Gustavo Aguilera

Hello,

If you purchased your VPN subscription and associated it with a non-existent email, provide me with that email in a reply to the direct message I just sent you so I can proceed with canceling/refunding said subscription. After this, you can re-subscribe through vpn.mozilla.org, just remember to associate your subscription with a working email.

Looking forward to your reply,