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I signed up and paid for Mozilla VPN with a bad email address

  • 2 件の返信
  • 5 人がこの問題に困っています
  • 16 回表示
  • 最後の返信者: mario.vvlosa

jdhlimited
jdhlimited
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I inadvertently signed up and paid for Mozilla VPN with a bad email address. How can I get refunded or have the VPN service transferred to a different account?

I inadvertently signed up and paid for Mozilla VPN with a bad email address. How can I get refunded or have the VPN service transferred to a different account?

すべての返信 (2)

Gustavo Aguilera
Gustavo Aguilera
  • Moderator
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Hello,

If you purchased your VPN subscription and associated it with a non-existent email, provide me with that email in a reply to the direct message I just sent you so I can proceed with canceling/refunding said subscription. After this, you can re-subscribe through vpn.mozilla.org, just remember to associate your subscription with a working email.

Looking forward to your reply,

mario.vvlosa
mario.vvlosa
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Yes, I also signed up for vpn service with a bad email address. I would love the service but I need the setup email sent to my corrected email address. Thank you for your help. Sincerely, MVL