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Firefox password manger/Loclwise help please?

  • 1 përgjigje
  • 1 e ka hasur këtë problem
  • 2 parje
  • Përgjigjja më e re nga cor-el

newbycj1984
newbycj1984
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Hello,

I installed the Lockwise password manager onto my browser and onto my phone (Firefox on Android), unfortunately the master password I chose was a little too complicated to remember. I no longer have access to the password manager on windows Firefox and it pops up frequently with reminders to input the password which is really annoying now. I do however still have access on Android because I just use my fingerprint to unlock the Lockwise app.

Does anyone know a way to reset the master password? Perhaps I could do it from my phone where I’m still logged in (I don’t see the option)? Failing that, does anyone know a way to remove Lockwise from my browser, I don’t seem to have the option to do that without having the password first. I’m happy to carry on using Lockwise on just my phone if necessary but id need it either reset to use on my browser or removing.

Just to reiterate, I’ve not necessarily lost my password as I still have access to my account via mobile fingerprint, I just can’t access the browser version without the password. I do still have access to my Firefox account as normal.

Thanks in advance,

Chris

Hello, I installed the Lockwise password manager onto my browser and onto my phone (Firefox on Android), unfortunately the master password I chose was a little too complicated to remember. I no longer have access to the password manager on windows Firefox and it pops up frequently with reminders to input the password which is really annoying now. I do however still have access on Android because I just use my fingerprint to unlock the Lockwise app. Does anyone know a way to reset the master password? Perhaps I could do it from my phone where I’m still logged in (I don’t see the option)? Failing that, does anyone know a way to remove Lockwise from my browser, I don’t seem to have the option to do that without having the password first. I’m happy to carry on using Lockwise on just my phone if necessary but id need it either reset to use on my browser or removing. Just to reiterate, I’ve not necessarily lost my password as I still have access to my account via mobile fingerprint, I just can’t access the browser version without the password. I do still have access to my Firefox account as normal. Thanks in advance, Chris

Krejt Përgjigjet (1)

cor-el
cor-el
  • Moderator
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You can reset the Password Manager on desktop, but you lose all passwords stored in Lockwise.

Hopefully Firefox will restore the passwords from Sync if you reconnect assuming you remember the password of the Sync account because resetting the password of the Sync account clears all data on the Sync server, but to be sure you can write down all the passwords (or make screenshots) in Lockwise app on the mobile device.

You can check if you have shadow copies of logins.json and key4.db in the profile folder from before you setup the Primary Password.

You can look at a utility to browse System Restore points.